2/10 Terrible
Moneysha W.
26 Dec 2024
Liked: Check-in, location
Disliked: Cleanliness, communication
Disappointed/Partial refund requested
For starters, the home was beautiful. Upon arriving, the outdoor trash bin and recycling bin were both over flowing with trash. There were many dead crickets in both garages right after they stated the cleaners just finished up and we are able to check in. When I booked this place, I put that I would be having 11-12 guests. There was only enough towels for 5 individuals, I had to go to the grocery store to purchase my own trash bags, paper towels and tissue. After contacting the owner, she brought a roll of trash bags and a pack of toilet paper once she was aware of the situation. I also had to continuously clean water from the leaking fridge that was replaced on the 2nd day after check in. The owner texted me at the time of check in to say the freezer on the fridge is broken and that she would send someone to fix it. I was totally fine with that. The workers came to replace the entire fridge which in turn STILL did not operate properly. My family and I were here for 5 days. My food was not at the proper temp, not enough toilet paper or towels, there was poop stains on the main restroom toilet. Unsatisfied 100% with this stay. The most upsetting thing was the oven. I sent a picture to the owner letter her know that it was not working. I had a family of 12 to cook for and not having the oven in service practically ruined Christmas for us. In turn she asks me to use the air fryer which did not suffice for the amount and the meal we were preparing. I had to drive over an hour
Moneysha W.
Stayed 4 nights in Dec 2024