extremely cold when first came in, and it took half a night to reach the normal temperature. Will never book again.
真實旅客
於 2021 年 7 月住了 2 晚
4/10 欠佳
Eugene
2024年4月21日
讚好:職員與服務
不滿:設施服務和住宿狀況
Hotel facility room Toilet for tall person was to low to floor would've appreciated higher/taller toliet
Eugene
於 2024 年 4 月住了 1 晚
4/10 欠佳
Crystal
家人同遊
2024年4月15日
讚好:整潔度
Several charges that I would be happen to pay if the quality would have warranted.
Crystal
於 2024 年 4 月住了 1 晚
10/10 優異
Molly
2024年4月15日
讚好:整潔度、職員與服務和住宿狀況
Molly
10/10 優異
Traci
家人同遊
2024年3月24日
讚好:整潔度和設施服務
Friends staff
Traci
於 2024 年 3 月住了 1 晚
6/10 一般
Roxanne
家人同遊
2024年3月11日
讚好:整潔度和住宿狀況
Roxanne
於 2024 年 3 月住了 1 晚
6/10 一般
Jami
2024年3月11日
讚好:整潔度、職員與服務和住宿狀況
Jami
於 2024 年 3 月住了 3 晚
2/10 很差
McKenna
親子同遊, 伴侶同遊
2024年3月3日
不滿:整潔度、職員與服務、設施服務和住宿狀況
First we had got there and had multiple issues with the toilet. Had to flush it repeatedly for it to actually go down. We had a couple guests we hadn’t seen in awhile coming to stay with us and they also had a baby. it was extremely hot in the room. Even when we turned the ac to 60 degrees it didn’t work at all. At check out when we went to talk to them they said people had been asking for fans and we could’ve asked but We paid 200$ for the hotel and didn’t know we’d even have to ask for a fan and thought the air would work. Our guests couldn’t even stand to stay in our room and they ended up leaving the next day 6-7am and we also packed and decided to leave shortly after. When packing up we checked under the bed for anything to make sure we didn’t leave anything and we found a dip chew pouch and a marijuana vape which like I stated we had a baby with us who is crawling luckily he didn’t find that. Another thing the pool was full at almost all times and was very dirty and had cold water but the pool room was extremely hot as well. Overall not a good experience my guests and I left way earlier then we expected to and wished. I wish the experience was better. I would like to be compensated or my money back.
McKenna
10/10 優異
Candace
家人同遊
2024年3月2日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I can not say enough about this staff as well as the property. We came in town for my daughters gymnastics meet. That happened to be the same day of my sons 3rd birthday. We booked with a different property that had a water park, to our dismay the water park was shut down. I called the Sheraton and told them of the situation. They went over the top for us. What seemed to be a disappointing weekend, turned into a wonderful stay. If you are looking for a beautiful, comfortable hotel with above and beyond service. This is your place !!!!! - thank you again to the Staff ❤️