Dear Amer,We have taken some time to investigate your comments. Unfortunately we could not accommodate your request for a late check out for four rooms as the hotel was full the day of your departure. If the hotel was not full, of course we would have happily accommodated your request. The reception team did not commit to late check out for each room until checking with the housekeeping team. We are pleased that the reception team were able to arrange a late check out for one of the rooms until 2pm for you which you were happy to take. The reception team did try to call the room with no success this is why the managers sought to speak to you personally. We do however apologise if our colleagues came across negatively in anyway as this was not meant and we trust that both remained professional at all times. Thank you for sharing your experience and we hope that you may visit again so we may ensure that you receive the excellent customer service which we pride ourselves on.Kind regards

Dear David,Thank you for taking the time and trouble to write a review of your recent stay with us. I am pleased you have enjoyed this visit and that you liked the room allocated to you and our quick service of room service food. I am however sorry you felt your room was hot. We do provide fans in our guest rooms (placed in the wardrobe) for guests to use if they wish. Thank you again for your feedback and I hope we will have the opportunity to welcome you back soonKind regards

Dear Travis,The fire was at a neighbouring property, fire services did need access from the hotel grounds to access the fire. We are happy to report that the fire was put out and no one was injured, the local authority took a few days to secure the area where the incident took place. We are sorry to learn if this affected your overall experience and do hope we may have the pleasure of welcoming you again in the near future. Kind regards,

Dear Olivia,Thank you for your feedback. It is always great to hear when our guests enjoy their stay and feedback is always welcome.We hope to have the pleasure of welcoming you again in the near future.Kind regards

Dear Steven,Thank you for your lovely review on your recent stay at DoubleTree by Hilton Dunblane I was delighted you had an enjoyable stay and do hope that we can welcome you back again soon. Kind regards

Dear Russell,Thank you for taking time to review your stay it's greatly appreciated. We trust you had a pleasant and comfortable stay at Doubletree by Hilton Dunblane and we hope to have the pleasure of welcoming you again one day soon.Kind regards

Dear David,Your observations are appreciated as they enable us to assess the standard of our facilities and monitor if we are meeting guests expectations and we are sorry for the areas we let you down in .It was particularly pleasing to see that your impression of our team members was good and we do hope we have the opportunity to welcome you back.Kind regards

Dear Fiona,Thank you for your feedback we are so glad you enjoyed your stay! We hope to welcome you again in the not too distant future. Kind regards

Dear Alistair,We are very grateful for all the feedback we receive and appreciate the time you have taken to recognise our hotel. We hope that we can welcome you back in the not too distant future.Kind regards,

Dear Kyle,Thank you for taking time to rate your stay with us. We appreciate the 5 out of 5 rating and we hope to welcome you again in the not too distant future.Kind regards

Dear Paul,Thank you for taking time to review your stay. We are so pleased to have you rate your stay 5/5 and we hope to see you again soon in the future.Kind regards

Dear Yvonne,It is always a pleasure to receive such positive feedback and we look forward to welcoming you back to the hotel next time you are in the area.Kind regards

Dear Jill,Thank you for your wonderful review. We are delighted that you enjoyed your stay and dining experience in the Kailyard by Nick Nairn too.Thank you again for your feedback and we hope to welcome you again in the not too distant future.

Dear Richard,Thank you for a wonderful 10/10 rating! We are pleased to see that you had an enjoyable stay and we hope to welcome you back in the future should your travels bring you back to Dunblane.Kind regards,

Dear Gareth,Thank you for taking a moment to review your stay at Doubletree by Hilton Dunblane. We are pleased you had an enjoyable stay with us and do hope to see you again sometime soon.Kind regards

Dear Stuart,Thank you for taking a moment to review your stay! We do hope you had a pleasant and comfortable stay and, we hope to have the opportunity to welcome you again.Kind regards

Dear Simon,Thank you for rating your recent stay 10/10! We are always delighted to hear when a guest has enjoyed their stay so much! We look forward to welcoming you again should your travels bring you back to Dunblane.Kind regards

Dear Yvonne,We are delighted to learn that you had an excellent stay at Doubletree by Hilton Dunblane enjoying the hotel and our location! Your observations are appreciated as they enable us to assess the standard of our facilities and monitor if we are meeting guests expectations and we are sorry for the areas we let you down in.Thank you again for your feedback and we hope to welcome you again in the near future. Kind regards

Dear Tom,Thank you for your comments on your recent stay at DoubleTree by Hilton Dunblane. Noting your comments regarding the menu available in the restaurant which will be taken into consideration when updating our current menu. We are so pleased that you will stay again and look forward to welcoming you in the not too distant future.Kindest regards,

Dear Barry,Thank you for your rating your recent stay at DoubleTree by Hilton Dunblane 8/10. I was delighted you had an enjoyable stay and do hope that we can welcome you back again soon. Kindest regards,

Dear Matthew,We appreciate you taking the time to review your stay. 10/10 ratings are always great to see! We are glad that you enjoyed your stay and we look forward to welcoming you again in the future. Kind regards,

Dear Dion,Thank you for taking the time to complete the survey. We are pleased you had an enjoyable stay with us and do hope to see you again sometime soon.Kind regards

Dear Alan, Thank you for taking the time to complete the survey. We are pleased you had an enjoyable stay with us and do hope to see you again sometime soon.Kind regards,

Dear Isabel,Thank you for a wonderful 10/10 rating! We are always glad when guests enjoy their stay. Thank you for taking the time to review your stay!

Dear Jill,We are disappointed to hear that we did not meet your expectations on this visit and I apologise for this. We do appreciate you taking time to review your stay.Kindest regards

Dear Anonymous,Thank you for your excellent 10/10 rating! These are always great to see! We hope to welcome you again should your travels bring you back to Dunblane.Kindest regards,

Dear W,Thank you for a great 10/10 rating! We are delighted to hear that you enjoyed your stay and we hope to welcome you again in the not too distant future!Kindest regards

Dear R,Thank for your kind comments after your recent stay. We are pleased that you had a pleasant and comfortable stay and hope to welcome you back in the not too distant future.Kind regards

Dear Katrina,Thank you for your lovely review after your recent stay here at Dunblane Hydro. We are so pleased that staff were welcoming, happy and professional. We always enjoy hearing when guests enjoy their stay. We hope to welcome you again sometime in the not too distant future.Kind regards,

Dear Colin,Thank you for taking time to review your stay. 10/10 ratings are always greatly appreciated.We look forward to welcoming you again one day in the not too distant future.Kind regards,

Dear Gordon,Thank you for taking time to review your stay! We appreciate your 10/10 rating which is always great to see! We look forward to welcoming you again in the not too distant future. Kind regards,

Dear Helen,Feedback of any nature is important to us, as it indicates areas where we are meeting our guests' needs and also areas that may need further attention, therefore, please be assured that we will use your feedback in our continual drive to improve. We are however delighted to hear that you had a great dining experience in our Kailyard restaurant.Kindest regards,Dunblane Hydro Team

Dear Paul,Thank you for reviewing your stay with us, I am sorry to read that you did not enjoy your experience at our hotel We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time.

Dear Gillian,Thank you for your wonderful review! 10/10 ratings are always great to see! We are so pleased to see your lovely comments and your great photos! Looking forward to welcoming you again one day soon.Kind regards

Dear William,Thank you for rating your stay 10/10! We really appreciate that! We are so pleased that you enjoyed your stay. Look forward to welcoming you again in the not too distant future.Kind regards

Dear Thomas,Thank you for taking time to rate your stay! We hope you had a pleasant and comfortable stay and look forward to welcoming you again one day soon.Kind regards

Dear Rebecca,Thank you for rating your stay 10/10! We are so pleased to hear that you enjoyed your stay! We look forward to welcoming you again one day soon.Kind regards

Dear James,Thank you again for taking time to share your experience. We are sorry to hear that your stay did not exceed expectations. Your comments will be shared with relevant department managers assisting our on-going commitment to improve.We hope to have the pleasure of welcoming you back again one day soon.Kind regards