Eastern Tennessee Spa Hotel

"Our first night was excellent. The place was spotless, the pool was fantastic. Our second day everything changed. There was a Christian children’s conference for what seemed like tweens/teens that showed up. The hotel was overloaded with kids everywhere, barely any adult supervision. The parking lot was at its limit, people were outside complaining that there was no where to park, making their own spots. My mother is handicapped and there were vehicles parked in the handicap spots with no visible tags of mirror hangers, she had to walk from the very back furthest spot. We couldn’t even enjoy the pool, there were kids diving in the pool, jumping off the sides, going down the slides 3/4 at a time. A big teenage boy jumped off the side without looking and kicked me with both feet directly in my side knocking me under the water. My little girl was crying scared I was badly hurt. We left. The elevators had water standing in them, kids riding them just to ride them. I don’t think the hotel had enough staff to manage them and the pastor of the conference absolutely did not have enough adults to manage the kids. They were trying to spit off the balcony and screaming/ clapping to scare my 8 lb Maltese while trying to let him use the bathroom. We absolutely could not get out of there fast enough. We ended up renting a cabin and leaving because it was no longer a nice relaxing place for our family to stay. When telling the front desk, they removed 50.00 worth of parking. Never again. "

"Wonderful!"

"CONS: Pool facility closed since January, It’s March!!! Big UGH since hot tub was a priority in booking this hotel. Hard to navigate to Lobby for check -in. 4th floor hallway has very musty smell, as well as the heating/cooling fan, when on. Bathroom floor is extremely slippery, even when dry. Elevator is very slow, we used the stairs the whole time except for check in/check out. One stairway was flooded at the lowest level. Navigating the stairs to lobby and above is a Jedi mind game….or like “Labyrinth”. It’s like they change every time you use them. PROS: Nice balcony overlooking the the stream and mountains. Right in the thick of downtown. Decent breakfast. All staff that we encountered were very nice. "

"Everything was just as it should be great views of the snow capped mountains plenty of parking breakfast was even good "

"Good "

"The rooms was excellent and very clean. The staff was great and the water park was so much fun !! Lots of fun things to do for the kids. We loved it "

"The river was peaceful, there was geese and ducks in the parking lots that were a joy to see. The hotel rooms were clean and so was the pool. The breakfast was soooo good. "

"It’s was for leisure, beautiful place, will definitely come back. "