Alcoa Adventure Sport Hotel

" No elevator "

"The initial check in clerk was great. Once asleep in bed and bed heated up the bed began to smell like urine. Wife did not sleep barely one the smell started. Woke up to the room smelling of urine. Told front desk on check out, was not offered any compensation, clerk said she would let housekeeping know. Very poor customer service over issues at check out. Hotel starting to show age, shower head fallong out of wall, wall kleenex box cover falling off wall. Will not stay here again.."

"Great"

"Because of construction, had to carry my huge suitcase up a flight of stairs to the lobby. Very inconvenient. Not easy to do either. I also had to add a day and my rate was more. I had a death in the family and had to push my visit two days, I felt they should have honored the rate I had under the circumstances. Pretty hotel and the restaurant waitress was wonderful! "