「I messaged the hotel via the Expedia app before my stay to request a quiet room. This was completely ignored.
Check‑in was slow and disorganised. 1 staff member serving 1 customer, 2 staff members serving another, and nobody acknowledging the long wait. When I finally reached the desk, the manager actually pulled the staff member who was checking me in away mid‑check‑in. No apology, no explanation, just walked off and left me standing there. Completely dismissive and unprofessional. When he...