The staff were extremely friendly and accommodating, especially the manager, Brian. The suite we had had serious issues. The bathroom floor was supposed to be heated, but it wasn't. The towel warmer rack did not work. The sink did not drain. The show drain did not drain. The coffee machine and ice maker were both broken. The sofa was ancient and collapsed. The spa steam room was not operational. The food, other than breakfast, was simply dreadful and everything was so over-salted most dishes were inedible. (I can cook better with my eyes shut). They ran out of bananas, so a staff member went to the nearest Shell station to buy some, which was very nice of them. There were no roof safes or bathrobes. As I said the staff were great, but they knew the place was not really functioning properly and were most apologetic all the time. Of course, there were no EV Charging stations.