6/10 一般
Estella
与配偶出行
2026 年 2 月 17 日
满意：住宿条件和设施，清洁度
Upon check-in, we were not given the room that we paid for/reserved. We were told that they overbooked & could not give us the room we paid for & we would have to come back in the morning. We came back in the morning and they said the room was still not available and we should get a text message when it would be available and we waited & never received a text message. We went back to the front desk again and my husband had to ask for the room again and was told to come back after two. We came back in the evening & they still didn’t have the room or keys ready for us and my husband had to wait for a manager- it was late at night at this point & we were really frustrated and disappointed. Total of 3 visits to get the room we booked and when we went to our room, it still did not have the pool view that we were told it would have upoun booking & the view was obstructed/not a full pool view. Overall, our experience was not great & we would not really stay here again. The pool was overpopulated and there were no chairs on ANY day that we tried to visit. It was so disappointing as we wanted to relax on a chair and soak up the sun but all day the chairs were reserved and not one came open. We left in the afternoons and hit the beach but next time will just stay at a beach property. We totally over paid for what we had - add the horrible customer service having to go to them 3 times for our room & then still not get the right room & a over populated pool- we won’t come back/recommend
Estella
2026 年 2 月入住 2 晚