露台/庭院

沃斯堡化石溪希爾頓惠庭酒店的評價

3 out of 5
沃斯堡化石溪希爾頓惠庭酒店
5100 Endicott Ave, Fort Worth, TX

評價

8.2

很好

10 分評分,優異;330 則評價中有 190 則" "
8 分評分,不錯;330 則評價中有 57 則" "
6 分評分,一般;330 則評價中有 31 則" "
4 分評分,欠佳;330 則評價中有 27 則" "
2 分評分,很差;330 則評價中有 25 則" "

8.6/10 

整潔度

8.6/10 

職員與服務

8.0/10 

設施服務

8.6/10 

住宿狀況

8.4/10 

環保程度

評價

8/10 不錯

Rebecca

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
The only issue we really had was the toilet kept running. The staff was super nice and very helpful.
於 2024 年 4 月住了 3 晚
Manager 於 2024年4月26日的回應
Hello Rebecca,We appreciate your kind words regarding our staff's hospitality. Should you need any assistance with your recent stay, please don't hesitate to reach out to our management team. Thank you for choosing our hotel for your accommodation needs.

8/10 不錯

Gianna

讚好:整潔度
於 2024 年 3 月住了 6 晚
Manager 於 2024年4月10日的回應
Hello Gianna,We are thrilled to hear that you enjoyed your stay with us! Should you have any additional feedback, please do not hesitate to reach out to us directly. We hope to welcome you back soon for another fantastic experience!

6/10 一般

David

親子同遊
讚好:職員與服務
Didnt look clean or safe.
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月27日的回應
Hello David, We take all feedback seriously and are committed to ensuring a clean and safe environment for all our guests. If you have any concerns, feel free to reach out to our management team for further assistance.

10/10 優異

ronke

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location and was clean. Restaurants all around the hotel. Staff very friendly and helpful. Clean room and great amenities. Good size, full size sleeper sofa.
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月27日的回應
Hello ronke,We're delighted to hear you enjoyed our convenient location, cleanliness, and friendly staff. It's wonderful that you found the room and amenities to your satisfaction. Should you have any further feedback or require assistance, please don't hesitate to reach out to us directly.

2/10 很差

Marie

不滿:職員與服務
於 2024 年 3 月住了 2 晚
Lisa H 於 2024年3月20日的回應
Thank you for taking the time to share your review. We would love to know what we could have done differently to elevate your experience.

10/10 優異

Iliana

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Receptionist was so friendly
於 2024 年 2 月住了 1 晚
Manager 於 2024年3月20日的回應
Hello Iliana,We are delighted to hear that you found our receptionist friendly during your stay with us. Our team strives to provide excellent customer service to all our guests. Your kind feedback will be shared with our staff to recognize their efforts in creating a positive experience for you. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

6/10 一般

Jennifer

家人同遊
Average hotel, it was clean and good location.
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月16日的回應
Hello Jennifer,We are glad to hear you found our hotel clean and well-located. Your feedback is appreciated. We hope you had an overall enjoyable stay and welcome you back in the future.

8/10 不錯

Shawn (Burlington)

商務旅客
讚好:整潔度、職員與服務和設施服務
Its ok
於 2024 年 3 月住了 4 晚
Manager 於 2024年3月9日的回應
Hello Shawn,We appreciate you sharing your feedback with us. We encourage you to reach out to our management team to discuss your experience further. Thank you for choosing to stay with us.

10/10 優異

Angela

讚好:整潔度
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月6日的回應
Hello Angela,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again

8/10 不錯

Megan

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Manager 於 2024年3月2日的回應
Hello Megan, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

4/10 欠佳

Ann

家人同遊
不滿:設施服務和住宿狀況
Television lost signal approximately every 2 minutes and then would be off for about 5 minutes. The front desk said it was a problem in the entire hotel. We thought maybe it would be fixed within a day. We were there 3 nights and it was never fixed.
於 2024 年 2 月住了 3 晚
Manager 於 2024年2月29日的回應
Hello Ann, We apologize for the inconvenience you experienced with the television signal during your stay. We regret any frustrations this may have caused and will pass your feedback along to our maintenance team for further review and improvement. Your comments are valuable to us as we strive to enhance the guest experience.

10/10 優異

Gerard

於 2024 年 2 月住了 1 晚
Lisa H 於 2024年3月20日的回應
Thank you for sharing your experience; we are delighted to know you enjoyed your stay! We look forward to future opportunities to serve you!

6/10 一般

Steven

伴侶同遊
讚好:整潔度和住宿狀況
不滿:設施服務
There is a convenient mini market although no attendant to run it after hours. It was middle to average in terms of comfort and convenience. Great value at price. Reasonably close to stockyards which is a notable plus. The hideaway bed lacked any pillows or sheets or blankets.
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月21日的回應
Hello Steven, We appreciate your detailed feedback on your recent stay with us. Our mini market operates during specific hours for guests' convenience. We're glad to hear you found value in your stay and enjoyed our proximity to the stockyards. We're sorry to hear about the oversight with the hideaway bed and will address it internally. Thank you for bringing this to our attention.

10/10 優異

Brooks

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Kinda sketch part of town. Walked out one morning and saw a new Tahoe sitting on blocks… but none of my tools were missing. Staff is pretty awesome though.
於 2024 年 1 月住了 20 晚
Manager 於 2024年2月17日的回應
Hello Brooks,We appreciate your kind words about our staff and are glad you had a positive interaction during your stay. If you have any concerns about the surrounding area, we recommend reaching out to the local authorities for assistance. Your safety is our priority, and we hope you had an otherwise enjoyable visit with us.

10/10 優異

Marja

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Room was spacious, clean and comfortable. Staff were pleasant and friendly. Well lit parking area. Location was good for us, a short drive to the stockyards.
於 2024 年 2 月住了 2 晚
Manager 於 2024年2月14日的回應
Hello Marja,Thank you for sharing your positive experience with us! We're delighted to hear that you found our rooms spacious, clean, and comfortable. It's great to know that our staff provided you with a pleasant and friendly service. We're also glad that you found our parking area well lit. We hope you had a wonderful time exploring the stockyards. We look forward to welcoming you back for another enjoyable stay in the future.

10/10 優異

Melissa

家人同遊, 親子同遊
讚好:整潔度、職員與服務和住宿狀況
We loved it! The property was clean and comfy
於 2024 年 1 月住了 1 晚
Manager 於 2024年2月9日的回應
Hello Melissa,We're thrilled to hear that you enjoyed your stay with us! It's great to know that you found our property to be clean and comfortable. We strive to provide a pleasant and enjoyable experience for all of our guests. Thank you for sharing your positive feedback!

10/10 優異

Kinney

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean and safe environment
於 2024 年 1 月住了 1 晚
Manager 於 2024年2月1日的回應
Hello Kinney,Thank you for taking the time to share your feedback with us. We take great pride in maintaining a clean and safe environment for our guests. We appreciate your recognition of our efforts and we hope you had a comfortable stay. If there is anything else we can assist you with, please do not hesitate to reach out to us.

6/10 一般

真實旅客

多人同遊
讚好:整潔度、住宿狀況和客房舒適度
Disappointed
Cons- The shower took about 30 mins to finally get warm. There was some trash in our room. No silverware for the kitchen. The lady at the front desk the first night was extremely rude. This place had good reviews which is why I booked it but I’m disappointed. Pros - The breakfast was good & the location was nice. Bed was comfy
於 2024 年 1 月住了 2 晚
Manager 於 2024年1月25日的回應
Dear Guest, We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and apologize for any issues with the shower temperature and cleanliness of your room. We have shared your comments with our housekeeping team to ensure that this does not happen again. Furthermore, we are sorry for the lack of silverware in your kitchen and any unpleasant encounters with our staff. We strive to provide excellent service at all times and will address this with our front desk team. Nonetheless, we are glad to hear that you enjoyed our breakfast, the comfortable bed, and our convenient location. We hope to have the opportunity to better serve you in the future.

2/10 很差

Sarah

家人同遊, 親子同遊
不滿:整潔度、職員與服務和住宿狀況
I got here and our key wasn’t working, then the TV did not get signal, and then when we went downstairs to get snacks I had an uncomfortable interaction with the front desk. She was rude in front of my daughter when she couldn’t get the items to ring up.
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月23日的回應
Hello Sarah, Thank you for bringing these concerns to our attention. We apologize for any inconvenience you experienced during your stay. Our team will review and address the issues with our key system, TV signal, and front desk service. We strive to provide a pleasant guest experience and will take steps to improve in these areas. We appreciate your feedback and hope you will give us another chance to exceed your expectations in the future.

10/10 優異

Carl

家人同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Enjoyed our stay
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月22日的回應
Hello Carl,Thank you for choosing to stay with us! We are thrilled to hear that you enjoyed your stay. We strive to provide exceptional experiences for all of our guests and we are delighted that we succeeded in making your visit memorable. We hope to welcome you back again in the future for another enjoyable stay.

10/10 優異

Shawn

於 2024 年 1 月住了 4 晚
Manager 於 2024年1月22日的回應
Hello Shawn,Thank you for staying with us and for your positive rating! We're delighted to hear that you had a wonderful experience at our hotel. It was a pleasure hosting you, and we hope to welcome you back in the future!

10/10 優異

Vanessa

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 2 晚
Manager 於 2024年1月19日的回應
Hello Vanessa,We are thrilled to hear that you had such a fantastic experience during your stay at our hotel. We are dedicated to providing our guests with exceptional service and it's wonderful to know that we met this goal. If you have any further feedback or if there is anything else we can do to make your next stay even better, please do not hesitate to reach out to us. We can't wait to welcome you back!

10/10 優異

Michael

商務旅客
讚好:設施服務
Needs a little more parking Employee s were great ,professional courteous atmosphere, fantastic . Enjoyed it
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月18日的回應
Hello Michael,Thank you for sharing your feedback! We appreciate your kind words about our employees and the positive atmosphere. We understand the demand for parking and will consider your suggestion for future improvements. We hope to welcome you back soon for another enjoyable stay.

10/10 優異

Egdy

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月10日的回應
Hello Egdy,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We look forward to welcoming you back in the future.

10/10 優異

Derek

讚好:整潔度、職員與服務、設施服務和住宿狀況
Well maintained great staff great place 2 stay
於 2023 年 12 月住了 4 晚
Manager 於 2024年1月10日的回應
Hello Derek,Thank you for your feedback! We are delighted to hear that you found our hotel well maintained and enjoyed the service provided by our staff. We strive to create a great experience for our guests and we are glad we were able to make a positive impression on your stay. We look forward to welcoming you back again in the future.

6/10 一般

Kenneth

於 2024 年 1 月住了 1 晚
Manager 於 2024年1月10日的回應
Hello Kenneth,Thank you for choosing our hotel for your recent stay. We value your feedback and would love to hear more about your experience. Please reach out to us directly so we can address any concerns you may have had. We appreciate your support and hope to have the opportunity to welcome you back in the future.

10/10 優異

yun

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Manager 於 2024年1月9日的回應
Hello yun,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience. We strive to provide exceptional service to all our guests and we are delighted that we met your expectations. If you have any additional comments or feedback, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another memorable stay.

10/10 優異

Courtney (Monroe)

家人同遊, 親子同遊, 伴侶同遊
讚好:整潔度、設施服務和住宿狀況
於 2023 年 12 月住了 4 晚
Manager 於 2023年12月30日的回應
Hello Courtney,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had a wonderful experience. We hope to welcome you back soon for another excellent stay.

10/10 優異

真實旅客

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
Manager 於 2023年12月24日的回應
Dear Guest,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a perfect experience with us. If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back in the future.

10/10 優異

真實旅客

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 7 晚
Manager 於 2023年12月23日的回應
Dear Guest,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. If there is anything else we can do to make your next stay even better, please let us know. We hope to welcome you back soon!

2/10 很差

Jesus

於 2023 年 12 月住了 1 晚
Manager 於 2023年12月23日的回應
Hello Jesus, We're sorry to hear that your recent experience at our hotel wasn't up to your expectations. We would greatly appreciate it if you could reach out to us directly so that we can address any specific issues you encountered. Your feedback is important to us and we want to ensure that we provide the best possible experience for our guests. Thank you for bringing this to our attention.

10/10 優異

Ana

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月15日的回應
Hello Ana,We're thrilled to hear that you had a wonderful stay with us! Your satisfaction is our top priority and we appreciate your positive rating. If you have any specific feedback or suggestions, feel free to reach out to us so we can make your next visit even better. We look forward to welcoming you back soon!

10/10 優異

Elizabeth

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Night trip
It was a nice stay, all the staff were friendly. Check out was easy.
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月5日的回應
Hello Elizabeth,We're glad to hear that you had a nice stay! Our friendly staff is always here to ensure a pleasant experience for our guests. If you have any future concerns or need assistance, please don't hesitate to reach out to us.

10/10 優異

Greg

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
EVERYONE WAS SO NICE THAT WE TALKED TO. CHECK IN WAS QUICK. ROOM WAS GREAT.
於 2023 年 11 月住了 2 晚
Manager 於 2023年12月2日的回應
Hello Greg,We truly appreciate your kind feedback regarding the friendly service and efficient check-in process. It's wonderful to know that you found your room to be of great quality. We are committed to providing a memorable experience to all our guests. Looking forward to welcoming you back in the future.

10/10 優異

richard

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice big room
於 2023 年 11 月住了 1 晚
Manager 於 2023年12月2日的回應
Hello richard,We're delighted to hear that you enjoyed our spacious room during your stay! Providing comfortable accommodations is our top priority. If there's anything else we can assist you with, please feel free to reach out.

8/10 不錯

Lyza

伴侶同遊
讚好:職員與服務
AC unit would make a loud noise periodically throughout the night only on some nights. Thin walls. A towel was left dirty. Pretty sure the breakfast made me sick & had minimal options. Basically cereal, egg sandwich or waffle. Overall mediocre stay.
於 2023 年 11 月住了 5 晚
Manager 於 2023年11月30日的回應
Hello Lyza, We apologize for any inconvenience caused during your stay. Our team strives to provide a comfortable experience for all guests. We will look into the AC unit and towel concern. We appreciate your feedback regarding the breakfast options and will take it into consideration for future improvements. Thank you for choosing our hotel and we hope to welcome you again in the future.

10/10 優異

Joel

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 4 晚
Manager 於 2023年11月30日的回應
Hello Joel,We are delighted to hear that you had a wonderful experience during your stay at our hotel. We strive to provide excellent service to all of our guests and we are thrilled that we succeeded in meeting your expectations. We hope to have the pleasure of welcoming you back in the future.

10/10 優異

Anitra

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great and quiet location and very clean
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月29日的回應
Hello Anitra,Thank you for sharing your positive feedback about our hotel's location and cleanliness. We strive to provide a peaceful atmosphere for our guests and maintain a high standard of cleanliness throughout the property. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.

10/10 優異

raul

於 2023 年 10 月住了 1 晚
Manager 於 2023年11月21日的回應
Hello raul,We are delighted that you had a great stay and we appreciate your kind rating. We strive to deliver exceptional service to all our guests and we are thrilled to hear that we succeeded with you. We hope to welcome you back in the near future for another wonderful experience.

10/10 優異

Nancy

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Comfy beds
Bed were very comfortable, room is spacious, overall, very satisfied and highly recommend
於 2023 年 11 月住了 3 晚
Manager 於 2023年11月18日的回應
Hello Nancy,Thank you for your positive feedback! We're thrilled to hear that you found our beds comfortable and enjoyed the spaciousness of your room. It's great to know that you were satisfied with your stay. We appreciate your recommendation and hope to welcome you back in the future.

2/10 很差

Misty

不滿:整潔度
於 2023 年 11 月住了 2 晚
Manager 於 2023年11月16日的回應
Hello Misty,Thank you for taking the time to share your feedback. We apologize for any inconvenience you may have experienced during your stay. We encourage you to reach out to our management team directly to further discuss your concerns and explore potential solutions.

10/10 優異

Douglas

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月7日的回應
Hello Douglas,Thank you for taking the time to share your feedback. We're thrilled to hear that you had such a fantastic experience during your stay with us. We pride ourselves on providing exceptional service and ensuring our guests have a memorable stay. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.

6/10 一般

John Mikel

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Room requested wasn’t received.
I requested a handicap room due to me being bound to a wheelchair. The room wasn’t handicap accessible. I couldn’t take a shower/bath.
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月8日的回應
Hello John Mikel,Thank you for your feedback regarding your recent stay. We apologize for any inconveniences you experienced with the room accessibility. Guest satisfaction is important to us, and we appreciate you bringing this to our attention. We recommend contacting our management team directly to address your concerns and discuss potential solutions moving forward.

2/10 很差

Erick

讚好:職員與服務
不滿:整潔度、住宿狀況和客房舒適度
Room was not to clean , door didn't lock
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月30日的回應
Hello Erick,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We have taken note of your concerns regarding the cleanliness of your room and the door lock. We will ensure that our housekeeping team pays extra attention to cleanliness and that our maintenance team addresses any issues with the locks. We appreciate your valuable input as it helps us improve our services.

4/10 欠佳

mayetta (leola)

伴侶同遊
讚好:住宿狀況
不滿:整潔度
rooms to be more clean there was a hair in the shower & rooms are really nice though ! front desk was very nice as well!
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月29日的回應
Hello mayetta,We apologize for the cleanliness issue in your room. We appreciate your kind words about the room and our front desk staff. We'll make sure to address the cleanliness concern promptly. Thank you for bringing it to our attention.

10/10 優異

Eve

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月29日的回應
Hello Eve,Thank you so much for your incredible rating! We're delighted to know that you had such a wonderful experience with us. We can't wait to welcome you back soon for another exceptional stay!

10/10 優異

Helen

家人同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very clean. Breakfast, dishwasher in room, dishes, bed was amazing!
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月20日的回應
Hello Helen,Thank you for sharing your positive experience! We're glad to hear that you found our hotel clean and enjoyed the breakfast and comfortable bed. We hope to welcome you back soon!

10/10 優異

Jesus

於 2023 年 10 月住了 1 晚
Manager 於 2023年10月20日的回應
Hello Jesus,Thank you for your five-star rating! We are delighted to hear that you had such a fantastic experience with us. We strive to provide exceptional service and look forward to welcoming you again soon.

10/10 優異

Carol

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Nice quiet, clean hotel. Staff was very nice. I'd stay again.
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月15日的回應
Hello Carol,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us. We can't wait to welcome you back in the future!

10/10 優異

Andrew

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Staff was great when we checked in. Rooms were clean with a comfortable bed. Breakfast has eggs, sausage sandwiches also you can just get eggs. Of course they have Texas waffles! Highly recommended.
於 2023 年 10 月住了 3 晚
Manager 於 2023年10月9日的回應
Hello Andrew,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our staff and your insights regarding our bed. Guest comments such as yours help us to continuously improve. Thank you for your business.