Search Aparthotels in Franklin Lakes

"The staff overall came across as unprofessional, inattentive, and not customer-focused. At the restaurant, I waited over 20 minutes just to place an order and had to call a server myself—there was no acknowledgement of the delay or any basic courtesy. The service felt outright rude. Additionally, the exit process was poorly managed and extremely frustrating. Upon checkout, I specifically asked the front desk if I could exit directly by car as I was running late and surrendering my Fob. I was told the gate will be opened. However, despite pressing the intercom multiple times (over 20 attempts), there was no response. I had no choice but to park, walk back to reception, and resolve the issue—wasting an additional 10–15 minutes during a critical time. Again, there was no apology or acknowledgement of the inconvenience caused. Overall, the staff behavior reflected a lack of accountability and customer care. The impression I was left with is that guest experience is not a priority here and they are definitely not the in the Customer retaintion business. Never staying here again."

"Perfect location to Times Square and Broadway. Subway station right there"

"The streaming services with payment did not work. "

"Room was clean "

"Yes."

"Traveled with a child- everything was clean and safe. Friendly staff. "

"Very good hotel, good location and good stuff. Definitely going to come back."

"The set up of the bathroom was extremely poor. Hard to get to the toilet or even the sink because there was no space. The bathroom door, when opened touched the tub, blocking any access. The shower curtain had a mildew smell to it. The hotel advertises chrome casting but cannot be used and the tv guide would not work. "

"Room was nice. Breakfast was great! Great location "