「The staff are quite careless. We stored our luggage in the storeroom and they just expected us to go in and grab them ourselves. When we grabbed our suitcases, they never verified and checked whether the suitcases really belonged to us. Seems like people could have taken/stolen other suitcases easily.
One of the staff was also quite rude, never greeted us and asked us how our stay was. Would not recommend this hotel to anyone. Despite the hotel being 4 stars, the service is more or less 2...
「The hotel is easy to find, it’s right next to Tram station (No 2 or 12) and 5 min. Walk to the train station to / from airport. The room is clean, and spacious. The coffee and tea at the lobby is free flow. Staffs are very nice and helpful. I left my scarf in the lobby last night and I managed to find it from the list & found. Definitely highly recommended! 」
「The room is spacious and bed is comfortable. I like the sofa very much. It is conveniently located near the tram station and walkable distance to Belvedere Palace. Staff is nice. Breakfast is good also.」