Grand Valley hotels from HK$647

"This Inn was perfect ! It was very cozy and the staff was very friendly and helpful. The room was very clean and comfortable. The breakfast was amazing. Overall would highly recommend. Would come back again"

"Parking was great. Casino was fun"

"I called the night before to be assured that i could check in late as I would be traveling from out of the country and was told it would not be a problem. Upon arrival, there was a sign that said staff would not be there after 11pm with a number to call. I called the number about 10 times and no one picked up. I could see my room key sitting on the desk so i grabbed it at which point someone came out to greet me, the maintenance man. There was a slight language barrier which i don't fault him for it. He escorted us to the room and opened the door, a wave of heat exited which was unbearable. The room was 89°F/32°C (heated by a space heater). I advised the maintenance man that there was no way we could stay in that room. He called the manager, which was the same number that no one picked up for at the beginning and was told to switch our room. He then had to go back downstairs and get us a new room key which was a few doors down. Once in that room, the temperature was 66°F/18°C. I turned the thermostat to heat the room up and at no point did it ever let out any hot air but there was another space heater in this room. I'm assuming that the heat did not work at all on the hotel. There were also stains on the furniture in this new room. It was at this time we decided this was not the place for us. We told the maintenance man who then had to contact the manager again. For a luxury resort, i do not feel they were very luxurious. I hope this review helps anyone for future bookings. "

"First impression….UhOh! pot-holed gravel parking area!!…NOTHING in any of 4or 5 outdoor planters…no signage to signify entrance…or Welcome to Best Western!!! Building in need of refreshing paint or siding… Had to track down housekeeping for towels and bath mat on our arrival. Next day proper towel exchange and garbages emptied and Keurig supplies refreshed…next day…garbage not emptied and no fresh towels etc! Staff pleasant..room rug filthy,. Not Intentionally trying to be unkind but, I have enjoyed Best Western Hotels on many visits but Fergus Best Western Plus, was a disappointment for us! Required full payment on arrival! Did not live up to expectations. Website stated ‘hot breakfast’ till 9:30am——changed to 9:00am. Little corners cut…Hotels are costly at best …and disappointment in many areas…makes it worse. I don’t think they live up to Best Western’s name….don’t believe I’ll ever return….No hint of Welcome!!!"

"👍"

"The room was okay, suited my needs."

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"I was a solo traveller and found the bed to be very soft, I prefer a harder mattress. They put me on a floor with wedding guests. Well I was up until 3:00 am with them because they were partying in the hallways. When I told the staff they said “well they are just celebrating their wedding”. Well maybe don’t put your solo travellers on the same floor. No sleep was had"

"Great short stay!"