Runcorn Halton Castle Hotels

"We have stayed previous and this stay was great. However second time not so much, paid extra for king size bed to be told they only have doubles and receptionist replied “I have never been in any of the rooms so I don’t know what to tell you” didn’t change the room we got a small double. Radiator was broke which made the room to hot to sleep in mentioned to staff who said it was waiting to be repaired. Vending machine jammed and when I asked for help from staff was told there’s nothing the can do so to just accept the loss. As it was a seperate company and they had no key. "

"Shower didn’t work and sink was blocked in the room. Some of the waiters needed more training in the dining room. Other than that fine."

"The staff were so nice and kind "

"Don’t pay by card"

"Y"

"Not enough staff in the restaurant or hotel generally. Was often waiting around for service. Lovely staff however. I dont think we should have been charged for the spa. I booked initially because of the spa and the steam room was not working. "

"The hotel is undergoing a total refurb after being used to house migrants for the last few years building work was still under way whilst the stayed at the hotel . The hotel is being refurbished to a standard and is clean and tidy , food and overall service levels in the bar area need attention . Perfect place for a 1 night business trip with a good gym and pool "

"Perfect"