Runcorn Halton Castle Hotels

"Everything was good "

"The room was clean, the Staff were very polite and friendly. Has great transport link, Airport,train station and bus routes"

"Staff were very friendly, clean big room however it was next to the main entrance on the ground floor so very noisy I had a child kicking a foot ball against the wall for ages. Good parking "

"Dirty rooms, rude unprofessional staff"

"Air conditioning did not work but the room was really hot, you couldn't open the windows apart from a crack due to safety locks so hotel room was really hot. Building works on my floor so the area smelt of paint, coming down the stairs from floor 2 the paint isn't finished off needs all cutting in. "

"We arrived late in the evening and the welcome was a little underwhelming (must have been a long day). The only slight issues with the room were a downlighter hanging from the ceiling and the plug not sealing the bath properly, so we were time limited in the bath before all the water escaped! These were minor issues and not deemed worthy of reporting. Room cleanliness and comfort was very good and slept well. Day 1 breakfast was a bit of a let down, in as much as mugs supplied were all dirty and when we selected plates for the buffet, the first 6 were also dirty. The staff on that day were behaving like school kids and clearly waiting to go home! I did mention the cleanliness as I left. Breakfast day 2 was like we'd walked into a different restaurant. Much more professional and clean cups! Our final advice we gave them on food (we both work in catering) was that they didn’t have any clear allergy information displayed for breakfast. As it is a buffet there are no menus and we were not asked about allergies. During our stay, I managed to lose my room key. I was anticipating an ordeal over it, but quite the opposite. We were assisted by a very friendly gentleman on reception. Also on checkout we were greeted in a very warm welcoming manor. Would have been nice to have had that on arrival! All in all. A good stay. Nothing in life is perfect and despite those few issues, we would happily stay there again. "

"Arrived to food in the fridge, scraps in the sink and a dirty bathroom. No hand towels or soap, and the beds looked slept in. There was a phone charger plugged in at the sofa. Looks like someone is living there. The landlord refunded in full, seems their cleaner may have misled them so not necessarily their fault but wouldn't stay again"

"The hotel was ok. The staff were lovely. There was a piece of rubbish under the chair in our room and a sticky coffee cup mark on the unit by the bed and we had to get out key card reset twice as it stopped working. These things wouldn’t put us off from staying there again as the overall experience was ok. "

"Awful rooms which were not clean, breakfast not great. Staff were lovely though. Had 4 nights booked. Checked out after 1 night & got alternative accommodation. "