Kalamazoo Henderson Castle Hotels

"Unfortunately this property is very run down. Everywhere you look there are areas that are damaged,rotted, water damaged, or just in need of replacement. The roof is actively leaking in many places, with mold and mildew visible, many of the windows are actively leaking causing damage and mold also. The key cards rarely work and need to be reset almost every time you walk out of the room. Staff was friendly except for the cook that screamed in the face of one of my workers because he didn’t know the breakfast time. He approached the buffet area 10 min before the scheduled time which I understand the rules but he didn’t know the time and she yelled in his face and snatched the plate from his hand and threw the biscuits back into the bin with the rest of them. When I asked to speak with a manager I was told they would speak to me on Monday because this was on the weekend. The manager never responded (big surprise). I would avoid this place at all costs. "

"Excellent for short stay - great comfortable beds, overall facility in good shape, decent breakfast choices. Fresh coffee always available in lobby."

"Dirty, disgusting, unsafe. DO NOT BOOK!!! The description on the site is horribly inaccurate. The eating establishments in “walking distance” have been closed and boarded up for years. This option should not even be offered on Expedia or any other site as it is worse than you can possibly imagine. "

"Room was in terrible shape. Ceiling has a big crack all the way across and it was bowing down. The bathroom wallpaper has spray paint all over it and was being held up by painters tape"

"We were there for a one night stay attending a function in the conference room. The room was clean and beds were comfortable. We did not use the amenities but were notified in advance the hot tub would not be available for use. Staff was friendly…"

"Very warm environment. Very clean and staff was very friendly. Breakfast was better than what you normally get at hotels."

"It wasnok"

"I beought my two little kids for a night and the pool was great and the hot tub. We ordered food .. tasted amazing.. very enjoyable. The staff were all very helpful. "

"Clean room "