1. Free room upgrade and late check-out service were great, but the room was close to the street, so the noise from cars and motorbikes reduced the quality of sleep. As a five star hotel, the soundproofing of the room still needs to be upgraded.
2. The breakfast buffet is very good as before, please keep on the good work!!
3. check-out service needs to be improved. I gave out my key and wait for mini-bar checking, but the reception was distracted by other customers; after other 2 customers left, I was still standing there waiting, and when I asked her if everything is set again, she just realized and said yes I was set. It was not a five star hotel check-out experience.