Hong Kong East Hotel with Pool

"My partner and I stayed in the newly re-designed rooms and enjoyed it! It was bigger than we expected and felt clean and cozy. The washroom had alot of space for us to put our things and didn't feel tight either. In the room you are given a kettle, instant coffee, and filtered water that is replaced daily when they make your room. All really nice touches. Check-in and check-out were easy and fast and staff were attentive and helpful throughout are entire stay. Location-wise the hotel is conveniently located between two stations that are both less than 10 minute walk away. It is on a side street tucked away from the hustle and bustle of Nathan Road. There is a convenience store right across the street which is nice. Only thing is I wish I had the chance to check out the pool and restaurant! The bar had great amount of cocktails to choose from and lovely atmosphere. Would definitely stay again."

"The Grand Hyatt is very well located, has amazing views with floor to ceiling windows. The staff were amazing and very tentative to provide help and support when needed. The rooms were spacious and very well decorated. Although the pool area was very inviting and the gym offered all that you needed including a sauna. A BIG negative is smoking is still allowed (almost encouraged with all the ashtrays everywhere) throughout the pool area. This was made worse by having the entrance designed for people to smoke, so when going to the pool or sauna you would need to walk a gauntlet of smokers - not pleasant at all. The pool was also in need of a good clean, did not make doing laps refreshing at all."

"I had one of the best customer service experience when I stayed here just last month. Upon checking in, I was informed by Mr. Ng that I had two reservations (I forgot to cancel one of the reservations). Upon sharing with him my situation, he went out of his way and called another 3rd party company to cancel the reservation saving me hundreds of $$$. I will forever be grateful. Thank you so much! With regards to the property itself, room was very comfortable, it was big, and is within a 2 minute walking distance to the subway, shopping, and dining all within a stone's throw away. Will definitely stay here again!"

"It will be good to have coffee in the rooms."

"Staff are very friendly and attentive , good location "

"Great"

"The hotel was under construction and was noisy from 8 am-6 pm, but they did a good job warning us and being kind about the inconvenience. "

"Staff"

"Great location "