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"Downgraded my room despite paying for a better one, no refunds or accommodation of the situation. Was there for 6 days and they cleaned the room twice."

"Yes Shuttle was ok breakfast ok room not as booked was noisy as next to freeway so no sleep bed & pillows good I would not stay there again & would not recommend it to anybody "

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"The staff was so friendly and accommodating- and the hotel was central to everything."

"All the staff I interacted with were friendly and helpful. While the property interior is dated and is real need of updating, it is clean and everything worked as expected. For those that like to walk to Monserrat Ave and Kapahulu Ave for good at reasonable prices, The Twin Fin location is 10/10. "

"10 out of 10 would stay at this hotel again a two minute walk distance to the beach the staff there was incredible"

"Only drawback was the room was exceptionally small, barely enough room from the end of the beds to the credenza and couch"

"Great stay"

"I usually don’t leave reviews, but this stay was disappointing enough that I feel I should. The property was not well maintained at all. The room was very dirty, with worn and stained cushions, and even the toilet seat was broken and dirty curtains. The pool area and restaurant were also not clean — even under the tables looked like it hadn’t been properly cleaned. One of the biggest issues was the balcony sliding door, which was extremely loud. We were woken up multiple times throughout the night by neighboring guests opening and closing theirs. After two days, we decided to cancel the rest of our stay and move to another hotel. This was very inconvenient and ended up costing us more money. Overall, the experience was far below expectations, and I hope the management takes steps to improve the condition and cleanliness of the property."