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"Loved it! Authentic and comfortable. Great location. Great hosts! "

"It was a nice pleasant stay."

"There was a stain on the tatami floor. It also seems to be the season when small insects or cockroaches appear. Despite staying on a high floor with no windows open, I noticed these bugs in the common areas. It would be good if the staff could address this issue rather than letting them roam freely in those spaces."

"食事の質が残念"

"We loved our stay at the Hakuba Tokyu Hotel! We only had 2 nights in the area but wish we could have stayed longer. The hotel provides a free shuttle to the Happo One Gondola (and other ski resorts if necessary) and to the train station - very helpful! It is in an excellent location - close to the Happo One Gondola and plenty of places to eat. We ate in the hotel itself and the food and service were excellent. The onsen was incredibly clean and relaxing. We would definitely recommend this hotel...

"The Lodge was conveniently located - close to ski lifts & restaurants. It is however pretty dated & basic but the beds were comfortable & the Lodge met the needs for our 1 night stay."

"Food and service were excellent."

"Shuttle bus is provided for people would like to ski. onsen also great in there ."

"Great location for skiing."

"The carpet was old and smells badly. "

"Unique property and a cozy alpine feel"

"The was absolutely no access to the internet either in the rooms or the public areas. I also was bitten by a bed bug from the extra bedding in the room cupboard. This hotel is fine for family groups and those who like regimented experiences but not for travellers wanting an more memorable onsen experience"