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关于苏珊娜套房 - 苏布之家公寓酒店的点评

3.5 out of 5
苏珊娜套房 - 苏布之家公寓酒店
Suasana Suites, 82C, Jalan Trus, Bandar Johor Bahru, Johor Bahru, Johor

点评

7.8

还可以

10 分 - 超赞。6 条好评，共有 16 条点评" "
8 分 - 还可以。5 条好评，共有 16 条点评" "
6 分 - 一般。3 条好评，共有 16 条点评" "
4 分 - 很差。0 条好评，共有 16 条点评" "
2 分 - 糟糕。2 条好评，共有 16 条点评" "

7.2/10

清洁度

6.8/10

员工和服务

7.0/10

服务设施

8.0/10

住宿条件和设施

点评

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
平價, 舒適, 寬敞
平價, 舒適, 寬敞, 但check-in 要 whatsapp / call 聯絡人到Lobby辨理 我訂了3房間的單位, 但他們說沒有3房, 安排了1房+2房給, 而且不是相連, 有少許不方便 但回想一下, 我們有2廳3房3房浴室.....其實都很不錯
2019 年 7 月入住 1 晚
Rajes 于 2019年08月5日 的回复
亲   感谢您的反馈意见。 我们很抱歉，我们无法满足您的期望。 随着我们不断改进服务，您的反馈对我们很有价值。   我们希望我们能够在您下次访问时为您提供更好的服务。

6/10 一般

真实旅客

满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
You cannot check in when you reach the property but contact the contact person and wait. It took me about an hour for checking in. The room was big but insufficient living necessities were provided. No bottled water, teethbrush, slippers were provided in this room so make sure you have to bring or buy before you reach the property. Luckily the property located next to two shopping centres so you can get all necessities you need.
2019 年 2 月入住 3 晚
Rajes,Admin 于 2019年06月7日 的回复
Dear Thank you for your feedback. We're so sorry that we were not able to meet your expectations. Your feedback is valuable to us, as we continue to improve our services. We hope we will be able to serve you better on your next visit.

2/10 糟糕

Yuen Hin

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 12 月入住 1 晚

6/10 一般

真实旅客

与配偶出行
满意：住宿条件和设施，清洁度
不满意：服务设施，员工和服务
The apartment was spacious but the furniture was Low quality. Check in was also not as smooth. Messaged the property for check in instructions but didn’t receive any response. Had to call Expedia to help get a response from the property. But was still not clear on the procedures. On top of it, the property did not have a reception.
2019 年 11 月入住 2 晚
Rajes 于 2019年11月25日 的回复
First and foremost, thank you very much for sharing your experience with us. We are deeply concerned by the experience you had as we pride ourselves with providing excellent experiences each and every time. Please accept my sincere apologies as we have clearly failed to deliver on our promise during your stay. We are in the process of looking into each of the items you have raised and are addressing the technology and facilities in order to avoid this from repeating in the future. Please bear with us. Thank you again for raising your valuable experience. It truly helps us to do better each and every time.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 10 月入住 3 晚
Rajes 于 2019年10月22日 的回复
Thank you for your compliments and we're so happy to hear that you had a good stay at Suasana Private Suites by Subhome. We hope to welcome you back soon.

10/10 超赞

Modhel

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing!! More space for family.
2019 年 9 月入住 6 晚
Rajes 于 2019年09月27日 的回复
Thank you for your compliments and we're so happy to hear that you had a good stay at Suasana Private Suites by Subhome. We hope to welcome you back soon.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 5 月入住 1 晚
Rajes 于 2019年07月12日 的回复
Dear Thank you for your compliments and we're so happy to hear that you had a good stay at Suasana Private Suites. We hope to welcome you back soon.

6/10 一般

Zuleeyantee

满意：员工和服务、住宿条件和设施、客房舒适度
不满意：清洁度
Everything was fine except for the towels given by housekeeping. They were torn with holes and stained. Should not be kept on the first place. I did feedback to the representative of Subhome and he was taken aback. Please take note.
2019 年 6 月入住 2 晚
Rajes,Admin 于 2019年06月20日 的回复
Dear Zuleeyantee Thank you for your feedback. We're so sorry that we were not able to meet your expectations. Your feedback is valuable to us, as we continue to improve our services. We hope we will be able to serve you better on your next visit.

10/10 超赞

Koh

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent Location
The apartment is very cozy and spacious, it is the same as booking directly thru Suasana Suite. The only con is you need to contact thru what's App or phone. I love the TV, large and good. Check-in time is 2.30pm. The best part is the location, so close to shopping malls, good eateries and CIQ.
2019 年 5 月入住 1 晚
Rajes,Admin 于 2019年06月12日 的回复
Dear Koh, Thank you for your compliments and we're so happy to hear that you had a good stay at Suasana Private Suites ,"10" rating and good comments sharing your experience in Expedia. I do hope that we will have the pleasure of welcoming you back again soon.

10/10 超赞

Jessica

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Spacious & well maintained.. near to shopping malls.. will stay again.
2019 年 4 月入住 1 晚
Rajes,Admin 于 2019年06月7日 的回复
Dear Jessica Thank you for your compliments and we're so happy to hear that you had a good stay at Private Suites by Subhome. We hope to welcome you back soon.

8/10 还可以

Lee Ping

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Comfort
Overall is good. If can have floor map on the door step and outside bathroom will be more perfect.
2019 年 4 月入住 1 晚
Rajes,Admin 于 2019年06月7日 的回复
Dear Lee Ping Thank you for your feedback. We're so sorry that we were not able to meet your expectations. Your feedback is valuable to us, as we continue to improve our services. We hope we will be able to serve you better on your next visit

8/10 还可以

SSUYUAN

满意：客房舒适度，住宿条件和设施
不满意：员工和服务
2019 年 3 月入住 2 晚
Rajes,Admin 于 2019年06月7日 的回复
Dear Ssuyuan Thank you for rating in Expedia review. By looking at scoring, we might have fell short in some areas. I would love to hear some constructive feedback for our further improvements. Your feedback is valuable to us, as we continue to improve our services. We hope we will be able to serve you better on your next visit.

10/10 超赞

Ya Ching

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A good impression for the stay
Although when we just reach the hotel, we took longer time to contact the receptionist to check in. (But We were ahead of time for check in , at first we just wanted to deposit our luaggage. End up we check in earlier. ) I suggest outside of the bathroom can put a carpet avoid from slippery. But overall is still a good impression of the stay. Thank you for the service :) It was a good experience! and we like it a lot !!!
2019 年 3 月入住 1 晚
Rajes,Admin 于 2019年06月7日 的回复
Dear Ya Ching First and foremost, thank you very much for sharing your experience with us. We are deeply concerned by the experience you had as we pride ourselves with providing excellent experiences each and every time. Please accept my sincere apologies as we have clearly failed to deliver on our promise during your stay. It truly helps us to do better each and every time.We hope we will be able to serve you again soon.

8/10 还可以

真实旅客

团体旅客, 商务旅客
满意：住宿条件和设施，服务设施
Accessible, very near to my event that day. I will come back
2019 年 2 月入住 1 晚
Rajes,Admin 于 2019年06月7日 的回复
Dear Thank you for your compliments and we're so happy to hear that you had a good stay at Private Suites by Subhome. We hope to welcome you back soon.

8/10 还可以

TENG TENG

满意：员工和服务、住宿条件和设施、客房舒适度
Not bad overall
It's really spacious and overall in good and comfortable condition. Ideal for families and group of friends. Only towels and shampoo/shower gel is provided so do bring your other toiletries need (e.g. toothbrush, toothpaste, shaver). Toilet in the master bedroom has lots of ants. Wi-fi connection is unstable and only connectable from the master bedroom. The check-in process is hassle-free although there is no reception counter, just give them a call and they will guide you accordingly.
2019 年 2 月入住 1 晚
Rajes,Admin 于 2019年06月7日 的回复
Dear Teng Teng First and foremost, thank you very much for sharing your experience with us. We are deeply concerned by the experience you had as we pride ourselves with providing excellent experiences each and every time. Please accept my sincere apologies as we have clearly failed to deliver on our promise during your stay. Thank you again for raising your valuable experience. It truly helps us to do better each and every time.

2/10 糟糕

真实旅客

团体旅客
不满意：清洁度、员工和服务、住宿条件和设施
The 3-bedroom property was not sufficiently clean - there were trails of ants crawling all over the place. Ants would crawl up on us when we were on the bed and sofa. The common shower had no hot water despite us switching on the water heater. Our repeated messages to Subhome regarding the water heater issue were ignored and the issue was not resolved during our 2-days stay (6 of us ended up sharing one bathroom). There were also no toiletries except two bottles of cheaply-scented body shower and shampoo - it was not sufficient at all for 6 pax over a 2-days stay. There were also no bathroom mats and we could not dry our feet after shower. We also had to ask repeatedly for the wifi password and despite reading our messages, Subhome refuses to respond. We had to write again the next day before we got a response. Even then, the password was inaccurate (we had to figure out by ourselves that Subhome made a mistake with the capital letters). This was an apartment for 6 pax but we were given only one access card. Lastly, Subhome was so unprofessional - it asked me to provide my credit card details over WhatsApp. When I refused citing security concerns, Subhome forwarded me other customer’s credit card slip to prove their point that this was their usual way of handling payment! This was a complete breach of customer’s confidential information. We are extremely unhappy with Subhome and we will be pursuing this matter directly with Expedia.
2019 年 1 月入住 2 晚
Rajes,Admin 于 2019年06月7日 的回复
Dear First and foremost, thank you very much for sharing your experience with us. We are deeply concerned by the experience you had as we pride ourselves with providing excellent experiences each and every time. Please accept my sincere apologies as we have clearly failed to deliver on our promise during your stay. We are in the process of looking into each of the items you have raised and are addressing the technology, the staff attitude and the cleanliness in order to avoid this from repeating in the future. Please bear with us. Thank you again for raising your valuable experience. It truly helps us to do better each and every time.