Hakone Key Hiraga Museum Hotels

"This stay was highly incredible. We decided to treat ourselves on this stay, and it was definitely amazing. From the views, the relaxation you gain, the comfort of the bed and tatami mats, and of course the baths. The staff is also extremely attentive and kind. We loved our stay and wish we couldve stayed even longer!"

"My friend and I stayed in a private tatami room. The view of the mountains, trees, and a little bit of the town below was beautiful. The room was clean and quiet. The futon were a little thin (I have slept on many as I live in Japan), and both my friend and I had poor sleep because of it. The downstairs common areas are also very clean and beautifully decorated. The staff were friendly and explained the space clearly. In the onsen, there wasn't a clear or large enough sign that you need to clean yourself before entering the bath. Unfortunately, this meant that guests who were unfamiliar with the custom entered the bath unwashed. The bath water was quite dirty. This could easily be fixed with a few large signs and explanation during the tour. The shower rooms were very clean. "

"Beautiful property and onsen. Attentive staff. Tranquil setting."

"Absolutely stunning hotel. All the staff were very friendly and helpful and extremely attentive. They represent the hotel very well. We stayed in one of the rooms with a private onsen and the view of the mountains and the river below was wonderful, very peaceful. The room included in room dinner and breakfast service and this was such an amazing treat. Our guest assistant was excellent, she seemed to be so happy and enthusiastic to serve all the time. At one point, I had been playing with the coffee machine, trying to rescue a pod that didn't quite work and she noticed me doing this even while she was clearing up breakfast and came and made me a coffee completely on her own initiative. The food was so delicious and fresh and beautifully presented. In everything we felt thoroughly spoilt. It was a wonderful 2 night stay."

"Great staff, convenient location. Rented the bath by the hour and it was great. Nice view from the room. Food was excellent. "

"Absolutely wonderful room, hotel, and our time their will be a memory I go back to every time I need to feel relaxed."

"Excellent hotel overall."

"Quite spacious and the staff were very helpful and professional. But there was no Mountain View from our room and the sleeping room smelled a bit funky"

"Great hotel. Room was large , beautiful and clean "