Muroran Koganeyu Hotels

"Room was really nice and clean. Layout was good with the onsen"

"I relaxed at the spa. Staff was kind and able to cimmunicate in English. The buffet was great but the crabs were too salty."

"Do not get me wrong, the staff was super nice and friendly. Only concern was as follows. I arrived just after 2pm and check in is at 3pm, which is fine as I waited in the lobby, my fault I was early. I was the only person there and tried to check in and was asked to wait till 3pm. I waited and other people showed up also getting ready to check in and everyone sat in the lobby. The receptionist called 2 gentlemen to the desk to fill out paperwork and then called two separate parties to complete paperwork, well the check in paper. No one called me to complete this at all, but Receptionist see me sitting there and I was first one in the lobby. At 14:50 the receptionist walked to all the guests and gave them their room key to go up to their rooms. I was a bit amazed by this as I was the first one there and then I walked up to reception and the reception only then gave me the same paperwork she gave the other guest where they asked your details. Not sure why everyone else was helped before me and then even the fact that the receptionist walked around to hand them their keys, while I’m just sitting there. Was not sure if it was because they could all speak Japanese or if its because I’m a foreigner, but I should have been helped first surely. "

"Amazing onsen access. Great location, clean. Nice cafe and coin laundry available."

"Reception helpful, nice, enthusiasm "

"Great traditional ryokan with Hot Springs Onsen."

"Spacious room. Staff service was excellent. The onsen is awesome. Good location for the thermal park. "

"It is a ten minute walk from the station and easily located. Some staff spoke no English."

"Very clean and well run. Staff are "