We enjoyed our stay and liked the environment and furnishings of this attractive hotel but a few small improvements could be made to enhance the experience.
First of all, the room was large and comfortable with a good walk in shower but overall the room looked a bit shabby with large streaks of something that must have spilled, on one wall - a re paint would seem to be needed.
The cooked breakfast was very good and my husband really enjoyed it but I chose to have pastries and toast. There were only two croissants left at 9.15 and these were very dry. The only alternative was chocolate muffins but no other pastries. A larger selection of fresh pastries would be nice. Toast was a great problem as the toaster burned one side of the toast and left the other undone! Several people had this problem. I mentioned this and the member of staff said they would make it for me but still it arrived not toasted on one side!
Also, staff were helpful but not always readily available. It would be helpful to have a member of staff overseeing the breakfast buffet and helping people with the toast etc when needed.
Pauline
於 2023 年 12 月住了 1 晚
10/10 優異
真實旅客
2023年12月2日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
A great place to stay
It was my second stay here.
Nice and quiet environment.
Clean and tidy room. Friendly staff.
真實旅客
於 2023 年 11 月住了 1 晚
10/10 優異
Adrian
多人同遊
2023年11月26日
讚好:職員與服務
A busy hive of activity managed extremely well by the TEAM. Thank you for your hospitality.
Adrian
於 2023 年 11 月住了 1 晚
8/10 不錯
Michael
2023年11月15日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Michael
於 2023 年 11 月住了 2 晚
10/10 優異
Margaret
2023年10月30日
Margaret
於 2023 年 10 月住了 1 晚
10/10 優異
Mikael
家人同遊
2023年10月22日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great stay, everything was good!
The hotel rooms are in a different building than the restaurant and pub, making it very quiet and nice.
Everything from service to cleaniness to breakfast was great. The only thing I was missing was a sign or a routine for not cleaning or changing bed sheets etc for sustainability. :)
Mikael
於 2023 年 10 月住了 2 晚
10/10 優異
James
商務旅客
2023年10月20日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Historic Hotel; Excellent Service
The hotel is a wonderful 18th Century hotel in the center of town — very modern — a few hundred yards from the Superloop bus to Heathrow.
The restaurant has excellent food and the pub is the second best in town (after The Hope which has a much better beer selection and a more local vibe).
The hotel staff was remarkably helpful. They loaned me a phone charger when I didn’t have an adapter and help with local taxi to St. Heliers hospital where I had an appointment. At the end of my stay I asked for a taxi to Heathrow and the staff very helpfully explained the excellent public bus service (busses every 20 minutes or so to Heathrow costing less than $2.