Room is too small for a king size bed which I didn't request. The shower is very weak. After complaining this, I was told to change my room in the next 1-2days. Unfortunately, this was never honoured after 8 noticed.
真實旅客
於 2019 年 9 月住了 8 晚
8/10 不錯
TSZ WA
2018年5月26日
讚好:住宿狀況和客房舒適度
酒店服務員態度較差,但房間比預期大。
TSZ WA
於 2018 年 5 月住了 3 晚
8/10 不錯
K
2018年5月16日
Great location, lots of shops around, close to underground
K
於 2018 年 5 月住了 4 晚
6/10 一般
真實旅客
2018年4月1日
不滿:職員與服務和住宿狀況
Poor room and service
Got stuck in the bathroom as the lock was broken. Called the receptionist but no one picked up. The cleaning lady was nice and got me out. The receptionist also took forever to get us check in. Poor service and not very smart.
真實旅客
於 2018 年 3 月住了 1 晚
6/10 一般
Abby
2017年1月28日
不滿:職員與服務
Average hotel but value for money
The hotel is average. But with this price it's value for money. The nearby subway station is Kilburn Park which is in zone 2 but it's still easy to get to the central area of London.
Abby
10/10 優異
Murali
商務旅客
2024年9月17日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent staff. Great location. Reasonable room rates ( a fabulous bargain ).
Murali
於 2024 年 9 月住了 1 晚
6/10 一般
Stuart
商務旅客
2024年9月12日
讚好:整潔度和職員與服務
Although it is hard to complain for the price and it is much better than some hotels, there was an awful lot of noise from something (sounded like banging cables in the wind) coming from outside my room (or within the walls) added to the cold shower most morning, the experience could have been better but for a place just to sleep and for the price, it could have been a lot worse
Stuart
於 2024 年 9 月住了 2 晚
8/10 不錯
Steven
2024年8月31日
Nice
Steven
於 2024 年 8 月住了 7 晚
6/10 一般
olusola joseph
2024年8月28日
More could be done to make the air fresher.
olusola joseph
於 2024 年 8 月住了 2 晚
2/10 很差
Neil
伴侶同遊
2024年8月24日
不滿:設施服務和住宿狀況
We got to our room which was very small and extremely hot air conditioning did not work window did not open we were given a portable fan which did not stand on it one you had to wedge it up did not tilt either light fixture beside the bed was very loose not secured tv remote was missing drawers in units did not open those that did were broken
Neil
於 2024 年 8 月住了 2 晚
6/10 一般
Alejandra
親子同遊
2024年8月21日
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
The hotel is in dying need of an uplift. The bathrooms were rusty, not clean, the curtains held by small threads, old furniture, bad smell in the corridors and the room, the first day my door would not close, also could not use the safe as it was not working, the manager had to take it into his office to keep my valuables while I was out. Nothing happened but I didn’t feel safe at night in the area.
Alejandra
於 2024 年 8 月住了 2 晚
6/10 一般
Louisa
伴侶同遊
2024年8月18日
不滿:整潔度、職員與服務和住宿狀況
Unfortunately apt 115 had fluff balls in corner of room, a broken bin and broken shower. Also no water. With these factors addressed we would have had a better experience.
Louisa
於 2024 年 8 月住了 1 晚
4/10 欠佳
Kate
伴侶同遊
2024年7月30日
讚好:職員與服務
不滿:住宿狀況
Staff were lovely but the bed was the worst I have ever Slept on. The mattress was way too small and had huge gaps on either side. This mattress was clearly not for two people to sleep on. The air con was also extremely loud and rattled all night.
Kate
於 2024 年 7 月住了 1 晚
2/10 很差
Tracey
家人同遊
2024年7月26日
不滿:整潔度、職員與服務和住宿狀況
I'm disgusted with the room we stayed in at your hotel. On arrival the toilet would not flush, the drawers were damaged. We couldn't get the air con to work but the receptionist sorted this for us. We had only bath towels and the cleaners had no hand towels either. The kettle was broken and dangerously so. Our first nights sleep was horrendous the pillows were like blocks of wood and is was so hot in the room. I complained to reception the following morning and they said they would give us a different room but we had a concert in Hyde park and would not return until very late. Whilst I was in reception someone had already checked out for to the heat in the room and another lady was complaining. This was my daughter's first visit to London and was so excited to be actually staying in a"proper" hotel. She will remember it, that's for sure but for all the wrong reasons. Disgusting service and 4* you have to be kidding, never again.
Tracey
於 2024 年 7 月住了 2 晚
6/10 一般
Yasunari
2024年7月23日
立地がよかった。
Yasunari
於 2024 年 7 月住了 1 晚
10/10 優異
Leonie
2024年7月16日
讚好:整潔度、職員與服務和住宿狀況
Leonie
於 2024 年 7 月住了 1 晚
2/10 很差
Megan
家人同遊
2024年7月16日
不滿:整潔度、職員與服務和住宿狀況
Truly the worst hotel stay I’ve ever had. Windows sealed shut and no air conditioning in the room. A small fan had been brought into the room, however, this only blew out warm air and made the heat in our room even more unbearable. I have attempted to contact the hotel multiple times for a refund and have received nothing back.
Megan
於 2024 年 7 月住了 1 晚
2/10 很差
ALEMARIE (MIAMI)
家人同遊
2024年7月15日
讚好:職員與服務
不滿:整潔度和設施服務
When I selected the room I was aware that the room had no windows. In this room you felT cramped. Spider webs in the closet. The bathroom was "clean" but the mildew was ridiculous. I took pictures. The bedding was clean. When I was given the room key she said to me, take elevator to the first floor then go through the corridors. Well, it was corridor after corridor, up two steps a couple of more corridors down around 12 steps down the hall to the box they call a room... one more day and I would go bonkers. Horrible experience.
ALEMARIE
於 2024 年 7 月住了 2 晚
2/10 很差
John
2024年6月30日
不滿:職員與服務和住宿狀況
We had no air con for the 2 days we were here, the toilet seat was broken. The furniture was damaged, one of the lights was hanging of the wall
John
於 2024 年 6 月住了 2 晚
8/10 不錯
lucy
2024年6月29日
讚好:整潔度、職員與服務和設施服務
The hotel room was tired and in desperate need of a paint job. The bathroom was ok but the shower seal on the screen didn't work so the water from the shower flooded the bathroom floor. The bed was comfy , the room itself would have benefited from having a window that did not require a wedge to allow fresh air in . The do not disturb function on the door is an interesting concept, you can only use this if you are ok with a bright red light shining across the room whilst you try to sleep.
The housekeeping service team were phenomenal, I returned from my day out to find my room immaculate, including fresh towels. I very much appreciated their care.
lucy
於 2024 年 6 月住了 2 晚
8/10 不錯
Murali
商務旅客
2024年6月27日
讚好:職員與服務、設施服務和住宿狀況
Maitrise is a reasonably priced hotel in a decent location. Good transport amenities into Central London. Lotsa restaurants nearby. Areas of improvement could be overall cleanliness of premises and common areas. Staff are courteous and helpful.
Murali
於 2024 年 6 月住了 3 晚
10/10 優異
Harry
2024年6月24日
Harry
於 2024 年 6 月住了 1 晚
6/10 一般
Dan
多人同遊
2024年6月21日
讚好:職員與服務和設施服務
Liked the shower facilities, space and cleanliness very good in hotel room. Good hot drink facilities and restocked well on our second day. A little wait to get the hotel locker unlocked, but once sorted it was easy to use.
Didn't like: WIFI licence out of date (Not secure, so I just used my phone data instead. TV signal poor, only the BBC news channel had good signal. Bath high and can be slippy when wet trying to step out (could do with a bath mat and/or a fitted handle at edge of bath). Hotel room 001 was next to the elevator and you could also hear people opening and closing door nearby. Also the water boiler kept making washing machine type noises for 10 minutes at a time.