The location is quite near to the Stratford town centre, I can shop easily.
The staff is nice, always ready to help.
The room is relatively small, but comfortable and clean.
I would recommend this hotel.
真實旅客
2/10 很差
Adrianna
2023年1月2日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Never got to stay here. Front desk said they don’t have my reservation even tho I paid for it. The lady was extremely rude with an attitude also. After being on a plane for 7 hours, all I wanted to do was rest. I should’ve listened to the other reviews that said they don’t honor their reservations. It’s completely true.
Adrianna
2/10 很差
Aaron
伴侶同遊
2023年1月2日
不滿:職員與服務和住宿狀況
Booked a room on New Years Eve through Expedia but on arrival the receptionist told us that there was no booking because they no longer worked with Expedia. They did not help us and just told us that they had no rooms left. We spent the next 2 hours on New Years Eve in their lobby trying to find a room somewhere else, there were happy to ignore us and offered no help.
On leaving we saw another couple who had exactly the same problem and the receptionist just turns them away on New Years Eve similar to us.
Be very careful booking here
Aaron
2/10 很差
Tom
伴侶同遊
2023年1月2日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Booked a reservation, we’re told there was none under my name, couldn’t get a hold of the company on the phone to relocate
Tom
2/10 很差
Arran
2022年6月12日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Failed to honour bookings - avoid!
How about honouring the bookings that were made a year ago, but they decided to ignore after allegedly taking over the hotel. Even though the signage was still all OYO Ellipse, they claimed not to be, and to have no dealings with Hotels.com leaving us without a room or any support. Absolutely disgusted!
Arran
於 2022 年 6 月住了 1 晚
2/10 很差
Ian
2022年6月5日
Ian
於 2022 年 6 月住了 1 晚
10/10 優異
Simon
商務旅客
2022年1月18日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Simon
於 2022 年 1 月住了 1 晚
4/10 欠佳
真實旅客
多人同遊
2022年1月17日
讚好:職員與服務
不滿:整潔度和客房舒適度
Bed Bugs
As per other reviews about this hotel there are bed bugs in the room, I am covered in painful bites following my stay (photographs provided to hotels.com). Some other issues with the stay regarding noise; loud music being played until the early hours and the door alarms going off every time the doors do not shut properly (which is almost every time a door closes) however was willing to overlook these issues but unfortunately the bed bugs and bites are very concerning so I feel I have to leave this review as I wouldn’t want any other travellers staying in this hotel to suffer.
真實旅客
於 2022 年 1 月住了 1 晚
10/10 優異
Saffron
2021年12月19日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Saffron
於 2021 年 12 月住了 1 晚
8/10 不錯
Carrie
2021年12月18日
讚好:職員與服務
不滿:整潔度、住宿狀況和客房舒適度
Carrie
於 2021 年 12 月住了 2 晚
6/10 一般
真實旅客
家人同遊
2021年12月13日
不滿:住宿狀況和客房舒適度
Probably better mid week
Lift not working and room on third floor. Ceiling damp stained and peeling. Bedding made me itch. Not enough pillows. Bathroom small. Room entered by other guests by mistake at 2am. Not really worth over £200 for the night. Complimentary breakfast, sort of made up for disturbed night.
真實旅客
於 2021 年 12 月住了 1 晚
6/10 一般
Tina
伴侶同遊, 多人同遊
2021年12月2日
讚好:職員與服務
不滿:住宿狀況
I like the style of hotel. The rooms are abit dated. My room had a huge hand print and quite a few stains on the wall I tried to clean myself. Walls need to be repainted.
Stains on the carpet also.
Holes in furniture too.
Sheets/duvets were very thin considering its very cold but I guess you get what you pay for :)
I would stay again if those issues I mentioned were rectified.
Owner and receptionist were lovely.
I can imagine when it first opened it was
lovely! Just needs to be updated.
Tina
於 2021 年 11 月住了 1 晚
2/10 很差
Vinicius
2021年11月29日
不滿:整潔度和職員與服務
Didn’t like the service ! Needs to be more professional !
Vinicius
於 2021 年 11 月住了 1 晚
10/10 優異
Zahid
2021年11月25日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Zahid
於 2021 年 11 月住了 1 晚
8/10 不錯
MISS
商務旅客
2021年11月9日
讚好:職員與服務和客房舒適度
MISS
於 2021 年 9 月住了 1 晚
10/10 優異
Saffron
2021年11月7日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Saffron
於 2021 年 11 月住了 1 晚
10/10 優異
Joan-Carles
商務旅客
2021年11月5日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Un hotel còmode. Personal molt amable. Comfortable hotel. Staff very kind.
Joan-Carles
於 2021 年 10 月住了 4 晚
2/10 很差
Jack
2021年10月30日
讚好:職員與服務
不滿:整潔度和住宿狀況
BED BUGS!!
Staff nice enough but I wouldn't recommend staying here unless you want to end up covered in bed bug bites like I have. Currently in the process of requesting a full refund.
Jack
於 2021 年 10 月住了 1 晚
10/10 優異
Daniella
2021年10月29日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was alright
Daniella
於 2021 年 10 月住了 2 晚
10/10 優異
Laura
多人同遊
2021年10月25日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Laura
於 2021 年 10 月住了 1 晚
2/10 很差
Stephen
2021年10月20日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Do Not Go to this Hotel.
Very Rude receptionist. Started arguing with me about Photo ID and threatened to not allow me in. Tried to over charge by more than double for a 1 hour earlier check in. Put us on the top floor and hotel had no lift. The shower was broken, there was one pillow and one towel for two of us. Very noisy. Overall the worst hotel, I have stayed in, that includes all hostels I have been in.
Stephen
於 2021 年 10 月住了 1 晚
4/10 欠佳
Carol
2021年10月15日
不滿:整潔度、住宿狀況和客房舒適度
Not clean and noisy room
the room we stayed in was not clean and was next to what sounded that a generator so was extremely loud and noisy all night which meant not sleep for 2days. The shower did not work very well and it took me 15 minutes to have a shower when normally takes 4 minutes. The tiles in the bathroom were not cleaned as I could see what I think was blood on them and the carpets were dirty