4/10 欠佳
Leonard J.
2025 年 8 月 26 日
讚好：整潔度
I am writing to express my deep disappointment and frustration following our recent stay at [5712 alviso ], which we booked with the expectation of a clean, safe, and adequately equipped home for our group of 13. Unfortunately, what we experienced fell far below even the most basic standards—and frankly, we’re baffled by how this property is listed as guest-ready.To begin with, the lack of essential amenities and general cleanliness was alarming. There were only four forks and six towels provided—for a house that is advertised to accommodate up to thirteen people. That is not just an oversight; it's unacceptable. Additionally, there were no washcloths provided at all.The patio light didn’t work, and although maintenance was allegedly notified, no one ever came out during the entirety of our stay. Several light bulbs throughout the home were out, making the already dimly lit house even more uncomfortable.We were also greeted by dirty walls and floors, and a closet with a wooden plank labeled as “not working” (to be clear: a literal wooden plank nailed up with a sign). Another closet was locked entirely, preventing use of needed storage. The refrigerator was covered in dents, and there was no ice maker—just trays, which is hardly what you'd expect for a large group. Even door knobs missing. Just a lack of attention to the property that’s unacceptable.Safety was another concern: the back gate had a lock but didn’t actually lock, and the outdoor screens leading to underne
Leonard J.
於 2025 年 8 月住了 3 晚