I booked through expedia when we arrived I was told my reservation had been canceled by hotel and that someone had called me. No one called and my reservation was still active on expedia. Front desk person offered a room with shared bathroom and I had reserved with private bathroom and ocean view it was too late to turn around and easter weekend so just took room. I didn't like the way she made me feel like if she was doing me a favor for having an extra room and she kept stating how someone called me like if I was lying. she offered a discount of my original but my original was more since my room had private bathroom and ocean view. I feel I ended up paying more than I should have for room I didn't want. The customer service was not the best and she kept calling me girl, not professional at all. room wasn't clean, tv kept losing connection, no AC just fan, floor was dirty and found socks of other travelers under the bed. Paid extra for parking offsite not cheap. only pro it's right on venice beach but couldn't see ocean view from our room. If you are backpacker and just want a place to sleep and don't mind shared quarters then this place is for you. call day before travels to verify they didn't cancel your stay without informing you.