This review is to inform, not complain or provide feedback. This is information I would have wanted before booking
The hotel operates like a cruise ship. Activities run all day, but most are structured around cost control and operational efficiency rather than guest experience. Pool hours end early, rules are unusually restrictive, and policies are designed to simplify operations. The issue is that the entire operation is built around selling timeshare
Despite being all-inclusive, it is only inclusive at a very basic level. Anything better requires payment, in many cases, payment is not possible unless you first go through the “Vacation Planning” desk, which is the disguised timeshare operation. The adults-only pool has no shade, while cabanas sit unused but can only be accessed through Timeshare desk. The spa credit offered at check-in also requires going through the same desk
Restaurants are first-come-first-served, but lines can reach an hour. Food quality is consistently poor, not due to preparation but to low-quality industrial ingredients
The kids club is heavily restricted. In a hotel of this size, limiting access to 15 children at a time, parents are made to reserve the day before. Staff are friendly but clearly inexperienced and unprepared
In short, service is poor by design. Staff are polite and apologetic but powerless. If you are comfortable with friendliness masking minimal service, this hotel may work for you. I am not the target guest and not going back.
