Great location close to the airport . Great service but they need to publish their shuttle times to the airport in the website . It is not a 24 Hr service
Antonio
於 2025 年 7 月住了 1 晚
10/10
Although is a new area in development , they staff could recommend taking a take to Barajas a metro or the closest one that is not the airport because there is a 3 eur tax to pay to get in and out. calling a taxi is great but sometimes people do not know here to go . i was not aware e there were restaurants outside or pls es to walk for example. other that that the place is amazing . dinner at the hotel restaurant was delicious
Veronica
於 2025 年 7 月住了 1 晚
10/10
Excellent choice! They had shuttle service!
lydia esther
於 2025 年 7 月住了 1 晚
10/10
Excelentes, el peesonal muy amable, limpio y perfecto que te lleven al aeropuerto sin costo extra
Moramay
於 2025 年 7 月住了 2 晚
10/10
Great for travelers
Pedro
於 2025 年 7 月住了 1 晚
10/10
Todo estuvo bien aunque al inicio nuestro aire acondicionado no servia y al llamar a recepcion jamas contestaron, tuvimos que bajar para hacerles saber que teniamos un problema.
Ana
於 2025 年 7 月住了 1 晚
10/10
Las instalaciones eran muy limpias y buena atención
Yennifer
於 2025 年 6 月住了 3 晚
8/10
週末の空港送迎サービスがもっとあるといいと思いました。それ以外はとても良かったです
SHOKO
於 2025 年 6 月住了 1 晚
10/10
The property was fabulous, new, clean, organized. What I loved most was the staff. They went over and above to ensure we were happy and had all we needed. AMAZING STAFF!! Services great. Will return ASAP! They were beyond accomodating!
Marlene
於 2025 年 7 月住了 3 晚
10/10
The hotel is new and very close to the Barajas airport, the shuttle is included and I had no issue to take it in the morning. the room was very clean and nice. The hotel amenities are very nice, but the sunroof is not available yet.
Ivette
於 2025 年 7 月住了 1 晚
10/10
Great hotel
Melania
於 2025 年 7 月住了 1 晚
10/10
transportation to airport is excellent but for Metro they don’t suggest the closes can be walking or taxi to Barajas but so t take shuttle to airport and then metro since you pay tax to go inside and out so go to the nearest metro station that is not the airport
Veronica
於 2025 年 7 月住了 1 晚
8/10
MANUEL JUAN
於 2025 年 7 月住了 1 晚
10/10
Fue todo perfecto. Lo único que podría mejorar son las almohadas, que para mi gusto son demasiado bajas y solo una por huesped. Posiblemente habría podido pedir otra, pero no reparé en ello hasta que ya era de noche y tarde. Pero limpieza, habitación, tranquilidad...todo muy bien. Además cuentan con lanzadera gratuita al aeropuerto.
Ángela Noor
於 2025 年 6 月住了 1 晚
2/10
Poor customer service. It is impossible to get in touch with this hotel. The hotel takes too long to answer any question.
Glisenia Elizabeth
於 2025 年 7 月住了 1 晚
10/10
Tal cual la descripción que contratas, excelente el servicio de traslado al aeropuerto
Melissa
於 2025 年 7 月住了 1 晚
10/10
The hotel is near the airport and has shuttle. It has very good restaurant and bar with delicious food and drinks. The breakfast has so many items. Nice people, clean and quiet room, good services, and inexpensive price made a good experience.
Dongqing
於 2025 年 7 月住了 1 晚
6/10
I will probably not stay at this property again, primarily because of issues with the shuttle service. This hotel is within site of the Madrid airport and obviously most of the people who stay here are flying in and out of the airport. There isn't anything else near the hotel that would lure people to stay here.
So, it was very disappointing that the shuttle service was very poor. First, they only offer shuttles every 45 minutes and can only take 13 people at a time. You cannot sign up for the shuttle ahead of time; instead, they tell you to come down at least 15 minutes before departure time and wait in line. When we arrived on time to get in line, there were already more than 13 people, which meant we would have to wait an additional 45 minutes. We needed to be at the airport sooner, so we had to call an Uber to take us to the airport. Thus, we were not able to use one of this hotel's main selling points (free shuttle to and from the airport). We had other options with lower nightly rates that we did not choose because they did not offer free shuttle service. So, beware!
Ray
於 2025 年 6 月住了 1 晚
4/10
No nos gustó para nada … relación precio calidad fatal …. Y el baño son cabinas como caravanas más grandes pero igual …. Fatal
Isabel
於 2025 年 6 月住了 1 晚
4/10
N/A
julio
於 2025 年 6 月住了 1 晚
10/10
Great location to get to the airport. Shuttle was on time and an easy drive.
patricia
於 2025 年 6 月住了 1 晚
6/10
We stayed for 2 nights in June 2025. The hotel is comfortable - we slept really well. However there is no information throughout the hotel about simple things such as opening times for the restaurant and pool, check-out times, local transport tips/links so we had to keep looking for information online. There is a rooftop terrace but nothing on it (no bar/seats/loungers). There is no shelf in the shower for your own toiletries (though shampoo and shower gel is provided). The food in Hatsy restaurant was excellent, once you knew it was open and serving, though they don't yet serve everything on the menu (including some cocktails/drinks). Decor is funky. The shuttle bus service needs improvement - it arrives at the airport roughly once every 45mins but the times aren't reliable and it stops around lunchtime on a Saturday; whether it runs on a Sunday is unclear! However it's easy to order a taxi from the hotel (staff will arrange for you) and costs €14-€18 to the airport. There is an express bus from the airport into the city which costs €5 each way - takes about 40mins and we found the most direct/easy way to get into Madrid. There are nice cafes etc. in the local neighbourhood but we found these through google as there was no local info in the hotel: SantaGloria cafe (about 10min walk away) is excellent for breakfast/coffee/light lunch.
Overall the hotel provided the functions we needed and we did sleep really well, but there are some improvements to be made.
Laura
於 2025 年 6 月住了 2 晚
10/10
El check in fue rápido, habitación limpia y agradable, desayuno muy rico, volvería
Estefania
於 2025 年 6 月住了 1 晚
8/10
Las personas que atienden bar y restaurante no todas son amables. El traslado aeropuerto a hotel es de mucha espera.