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"This was one of the most unsafe and distressing hotel stays I’ve experienced, and I would strongly caution anyone considering booking here. I was injured inside the room after stepping on extremely sharp glass left on the floor, which resulted in a deep cut to my foot. That alone should never happen in a properly maintained hotel. It didn’t end there, the hygiene was equally concerning, with brown stains hidden beneath the pillow. When we requested basic items like towels and a blanket, the staff who came made us feel pressured for a tip, which felt uncomfortable and completely inappropriate given the circumstances. What made this stay far worse was the complete lack of communication and care from the hotel. The person I traveled with and booked this stay alongside was detained by police for nearly two hours while trying to go to the masjid, due to restrictions related to Hijrah. At no point were we informed of any restrictions or advised on how to navigate them safely. No warning, no guidance, no support. We were left to deal with a serious situation entirely on our own. This was not just poor service, it felt negligent. I would not recommend staying here under any circumstances."

"Great hotel and great location! Family loved it. Bedrooms were beautiful and we got half board so the meals were soo good!"

"Clean room, helpful staff. Location is amazing, huge breakfast buffet"

"أقامة جيدة ولكن أتوبيسالخاص بتوصيل المعتمرين من والي الحرم غير منتظم "

"Comfortable"

"Booked a room with Kabaa view, but could only see minarats. stayed 2 nights and had no lights in our room apart from in the bathroom. So we checked out on our last night in the evening and went to another hotel. Feel bad for writing this because it was apart of our Umrah, but hopefully they can use this to become better. Because we did not feel any 5 star feeling there."

"Stayed for a night. It was nice."

"Novotel in the uk was never appealing to me, I always saw it as a rubbish budget hotel. That is until I stayed in Novotel Makkah. Firstly just the aesthetics alone are luxury. Never would you associate this type of hotel with basic or budget. I could not believe Novotel could have these types of hotels like the 1 in Makkah. The food is something spectacular but what makes this hotel the best I’ve ever stayed in, in my 40mins of life was the staff. I cannot be more grateful and humbled by the generosity, kindness and attention to detail that the staff "

"Perfect location and really excellent in every respect. Would absolutely stay again and would highly recommend"