São Paulo Matilha Cultural Hotels

"Great location, and friendly staff"

"In need of renovation. Stained carpets and worn down bathrooms. Staff was polite and helpful. Breakfast is the biggest downfall. During 3 day stay the same 2 hot options were provided. No variety. Found pieces of egg shell in scrambled eggs, pieces of aluminium in fried bacon. "

"Title: Absolutely Flawless Stay - Felt Safe, Pampered & At Home My experience at Rosewood São Paulo was nothing short of exceptional. From the moment we arrived, the service was impeccable. We truly felt safe and at home the entire time - which is priceless when traveling. Highlights: 1. Service: World-class. Every staff member anticipated our needs before we even asked. 2. Safety & Care: A special shoutout to Tatiana, our hotel taxi driver. She was an absolute angel - incredibly kind, helpful, and went above and beyond to ensure our safety. She waited for us and made sure we were secure at all times. Rosewood, please treasure her! 3. 24/7 Restaurant: The fact that the restaurant is open 24/7 was a huge plus. Late night or early morning, quality food was always available. 4. Rooms & Bathrooms: Spacious, luxurious, and impeccably designed. The bathrooms are some of the most generous I've seen in any hotel worldwide. I super recommend Rosewood São Paulo to anyone visiting. It's not just a hotel, it's an experience. We will definitely be back."

"The only thing that was a little annoying was the check in as they need all guests information. Other than that it was all good."

"Tive um problema no check in sendo informado que houve tentativa frustrada de débito no meu cartão de crédito. Mas já havia pago pela plataforma do Hoteis.com e informei do recibo, sendo resolvido. Mas fiquei preocupado com eventual cobrança em duplicidade, em outras ocasiões. O Hotel é excelente e a comodidade do estacionamento como cortesia é quase impagável."

"Helpful Staff, good breakfast and clean facilities!"

"The hotel was Good and the rooms were nice. The breakfast was fresh and had a big variety. My only two issues with the hotel were the following: 1. It’s advertised that the staff speaks English, Spanish and Portuguese However during our entire stay we didn’t encounter any staff who spoke any language other than Portuguese. Which is fine but don’t advertise you have trilingual employees if you don’t. 2. We arrived at the hotel at 10pm at night and the room they gave us was dirty. And I don’t mean it wasn’t cleaned properly, I mean that the cleaning staff never cleaned up after the previous tenants left the room. So at 10pm after 12h of traveling we have to go back and forth with the front desk (who only spoke Portuguese) to try to explain that the room was dirty. No big deal but it feels like it when you’re tired and annoyed 😂"

"No vehicle"

"Good breakfast, AC works well in the room, friendly staff."