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「Unit, amenities, service, location - all top notch」

「Property was not where I was led to believe, in fact it was across the bay. The one photo was not of the room I thought I was booking. Host was very cordial but that didn’t make up for the “bait and switch “ I felt occurred」

「This was the worst stay I’ve experienced through Expedia. The AC was not working in the room and it was extremely hot and muggy. The property team showed no urgency getting it fixed. We checked in at 6:50pm and after periods of no response from the property team who initially told me a handyman would be up in 30 minutes, at 11:30pm we were told we could transfer to a different property of theirs in a different building. My partner and I then had to pack our bags again in the middle of the night...

「Good condition about the 2 bedrooms unit!」

「Great location and space. Our only complaint is that the air filters and humidifier needs cleaned (there was mold all over the humidifier that we cleaned ourselves). The place could use a deeper clean in general and we would have gave it 5 stars without those issues. 」

「Lovely place!」

「Decent place to stay with great location. However, the staff were not very pleasant and check in process was unpleasant and unwelcoming.」

「Hosts were great about communicating and the view is awesome!!!」

「Everything was clean and tastefully decorated. The view was fantastic, and the amenities were great. The best thing was that the host was very communicative and helpful.」

「Valet and front desk staff were very friendly. The check in felt a little chaotic at first but it was fine. We got through the check in line quickly and staff were helpful and efficient.」