「house keeping came late and does the job in a hurry way. The floor is not clean at all. The location is not that convenient. Overall, Not recommended.」
「Well presented clean room on the ground floor with excellent facilities. Food and drink excellent. Staff were incredibly helpful with any queries, we felt like one of the family.
I have never commented on any other survey before this, so must have have made a very big impression !
Thank you and congratulations to your staff Matt our stay with you was wonderful.
Will recommend to friends without hesitation!」
「The check-in is slow, inefficient and chaotic which wasted so much of our time and caused lots of inconvenience. The staff is aware of the issue but didn’t show any concerns or try to help the situation.
The room is in reasonable shape but the lack of amenities for a Hilton is unacceptable. This is a hot summer here in Cambridge and they don’t even have a fridge in the room?!
Don’t expect to have coffee in the room either because they don’t have a coffee maker here… just tea bags and cheap...
「Room
Room was tidy and good; well equipped except there is no hair dryer. Even we requested for hairdryer a couple of times, it never appeared throughout our 4-days stay.
No bottled water in room.
Booking before
I booked a room for 2, asked for twin bed at time of booking as I was travelling with my parent. The hotel replied with 2 upgrade options, both available only at nearly doubled price. In another word, a studio does not have 2 beds. 」