“We arrived later than planned a nd were told that our ground floor room was given to someone else, even though I had paid in full for our stay when booking the room. My sister is mobility impaired and needed a ground floor as I requested when I booked the room.
They offered the only available room for the night and said they would put us in a ground floor room in the morning. The room they offered was upstairs, so it was difficult and painful for her to get up the stairs.
Once in the room at……
“We arrived later than planned a nd were told that our ground floor room was given to someone else, even though I had paid in full for our stay when booking the room. My sister is mobility impaired and needed a ground floor as I requested when I booked the room.
They offered the only available room for the night and said they would put us in a ground floor room in the morning. The room they offered was upstairs, so it was difficult and painful for her to get up the stairs.
Once in the room at……
Anna