I rarely leave negative reviews, but I feel it's important to share our experience. Unfortunately, this stay was extremely disappointing from start to finish.The air conditioning was not working properly, making the room uncomfortably hot for our entire stay. We reported the issue multiple times. The first maintenance visit resulted in us being told everything was "fine," despite the room clearly not cooling. A second maintenance visit confirmed the unit actually wasn't working and that it would be replaced the following day. That replacement never happened.After that, communication completely stopped. Our messages went unanswered, and no one ever showed up to fix the issue. Because the room was so hot, we couldn't comfortably relax or even enjoy the amenities we paid for, including the kitchen. We ended up spending extra money eating out instead of cooking as planned.To make matters worse, the room was dirty, there appeared to be black mold, the pullout couch was unusable because you could feel every spring, and my son became sick during our stay. Despite all of these issues, there was no meaningful resolution, compensation, or refund offered.Customer service doesn't end with acknowledging a problem—it requires following through. We were repeatedly assured something would be done, but nothing ever was. I cannot recommend staying here based on our experience.