room is clean and spacial especially the bed and blanket are super comfy . however , the toilet is not as clean as i expected as a 5-star luxury hotel , where i find water drop on the toilet seat when i first come in.
Quality of the KUMO restaurant is awful too , there is a salad bar serving rotten grape everyday morning and staffs were gossiping customers which is very unprofessional ...
since the hotel is quite new , i believe they need some more time to adjust and improve the service quality .
but the ski rental shop is really a surprise ! staff there are very helpful and gears are offered at a reasonable price ( i think similar to Rhtymn?)
i had stayed in the SKYE niseko , the Maple , KI niseko , IVY Chalet , Hotel Alpen Niseko in the hirafu area and amoung all these , i would say SKYE Niseko has the best room but i like the Washing machine inside each room in the MAPLE, and hotel Alpen niseko and IVY Chalet have the best breakfast in term of food variety and taste ., and finally Ki 's private onsen is my favourite .