Northwest Rochester Family Hotel

"It was a great experience. Crystal at the front desk was absolutely incredible!!! I called the week before our visit and she assisted me. When we arrived she was working both Friday and Saturday and couldn’t be more of a help. Her excellent customer service should be rewarded!! I’m a customer service supervisor, for over 18 years at a national auto insurance company and if I could have 10 of her on my team I would love it!! Her dedication to customer satisfaction is what sets her apart. I can tell she really enjoys and cares about her work and I just want to thank her for going above and beyond! Her positive energy and attitude needs to be commended. Thank you again for a wonderful weekend, Crystal!!!"

"Nice rooms, good price, you can't be any closer to the airport...Extended parking $7 p/day. Upon returning shuttle will pick you up"

"Cozy & historic vibe"

"Great stay. Room clean, especially liked the bathroom...very classy!"

"Eveything was good "

"staff"

"Mikael at the front desk was excellent great customer service and very accommodating. "

"Room was clean. "

"Room was clean, staff was friendly, the kids and I had a great time at the pool. We enjoyed our stay :)"