Papaikou Onomea Tea Company Estate Hotels

"This is not the property you're looking for. The staff is nice enough, but the property being open to the public, no hotel grade doors on the rooms (they were closet doors with no deadbolt), and no AC on a hot night is not acceptable. If you like camping, this is the place for you. Otherwise, you are getting what you're paying for. Given all the positive reviews, I was surprised when we checked in at how bad it was. The staff seemed to do what they could, and the room appeared clean, but given the safety concerns and the lack of AC, we checked out immediately. And of course, there are no refunds (they make you sign an agreement stating as much when you check in). Extremely concerning that this property continues to receive such positive reviews."

"They have the best water I have ever had They could bottle this and sell it its so good"

"What an incredible place! Our room was clean, comfortable and well devoted. The attention to detail from the game room to the Coy pond made this one of our favorite places to stay. The view of the ocean is lovely."

"There was a medium size cockroach inside the bathing tub and it was very stubborn to get rid of it. The front office lady blabbered something in her own accent was very hard to follow. Parking was a nightmare. You should know some gymnastics and know how to come out of the car after you parked in the tight spot. It's highly possible your car will get stuck and damaged. Good thing is it's nearer to the airport and restaurants. "

"The room was very comfortable and clean. The patio area had a wonderful view of the ocean and foliage. It was a nice quiet setting after a long day of exploring the island. I will definitely be back on my next visit to the island."

"The room was clean but felt old and kind of retro to a Howard Johnson's - for the price we felt it was more of a 2-3 star experience. Everything in the front of the hotel is super cute and nice- we stayed in the back and though the room was clean the sink bath etc were clean but not in the best shape- could see water damage etc. the staff were super nice. But for the price I would stay elsewhere. Air conditioning available but off when you arrive- same for mini fridge. We arrived in the rain and it was kind of damp and felt dingy. Lighting was good in the bathroom And sheets towels very clean. There is an additional 29$ amenity fee for filtered water. Poor coffee quality etc for that price. We parked on the street and she told us parking was part of the amenity fee."

"Welcome letter needs to be updated. There was no room with a TV and the "larger one" was the smallest TV I've seen in 20 years. Plus, it was not cable, just Roku. Couldn't watch local news. Missed the volcano eruption.Walked around the house twice looking for green door. Scrolled down some on my laptop and went in through garage door and there it was. Letter was not wrong, just out of order. When told not to push on gate, assumed it was electric and that meant not to force it. Again, not incorrect, just a little misleading because you do have to push it open, just not like a hinged gate.If I exhaust trips to all the other islands, I would stay here again.The pool was awesome and there was something oddly satisfying about swimming under the bridge.The kitchen had enough hardware to cook a meal in different pots every night for a month. Lots of cutlery and glasses and dishes."

"Convenient location, comfortable room. Made use of the kitchen."

"This was amazing! Great staff, great location AND there's even a swimming hole (5 min walk, if that) with a waterfall! I've never stayed in a shared house before, but this one has spoiled me! It's close enough to be able to drive to all the good tourist spots. Oh, and hopefully you're there for the "big" farmers market on Saturdays. If I get back to the Big Island I'll be coming back here! Thank you for the great time!"