Papaikou Hawaii Tropical Botanical Garden Hotels

"The gym was not well cleaned, in particular the Pelotons and mats."

"Wonderful proximity to the real town of Hilo. We walked into town everyday and only needed to rent a car for our overnight to Kona and our circumnavigation of the island. Sound of surf and peepers at night was luxuriating"

"Room was very clean. Ocean view not great due to rain. Still a very beautiful view. Loved this place. Quiet & relaxing!!"

"Our stay was excellent from check in to check out. The hotel restraint was good with live entertainment. The hotel is also close to other excellent restaurants in Hilo. "

"Our room had a coffee pot and filters but no coffee. No facial tissue. Limited seating other than beds. Staff was wonderful. Outdoor space had a lot to offer. "

"Host was really nice and flexible. Room was so clean"

"Great location, restaurant seafood buffet was excellent. We enjoyed our stay"

"Everything was perfect "

"We would have given all 5s except that when we arrived we were not met by a host. We were able to let ourselves in using the lock box key. We discovered the beds not made, trash in the rooms and on the floors, linen in piles and in the washing machine. After checking to make sure we had the correct day and time, we called Charlotte and got an immediate response. She apologized for a missed communication, and arranged for 3 housekeepers to make the beds and provide clean towels. The next day the housekeeper returned to finish cleaning. In spite of our initial dismay and confusion, it was clearly evident to us that even in its dishelved state, this property was/is unique, loved (well maintained), and worth waiting for. So we did, and we are glad that we did! "