"Excellent Location. The main pool area can get a bit over crowed, however, they did have a second pool in a completely different area which worked out very nicely. "
"Property is okay to stay. The room I resided in had a few broken items, such as the main bedroom t.v., telephone, and dishwasher. It was a long wait to get customer service support on personal phone. The bell hop was never at the desk. To receive service, I had to get the long line for checking into the hotel each time. This was my 3rd time staying at this resort, but this experience will make it my last."
Westgate Lakes Resort & Spa Universal Studios Area
10/10 Excellent
"An hour and 15 minutes from Cocoa Beach. Out and 15 minutes from Daytona Beach. Walmart super close amusement park with a couple rides and fun things to eat and do within 510 minutes. If this is your one stop shop resort. The resort itself is absolutely stunning with multiple pools a waterpark that sells food and multiple hot tubs. There’s a strip on the resort with a convenient store in little shops and restaurants as well. At night gas fire pits to hang out at that are already lit up for patrons. I will go back to this resort probably every time I come to Florida. I could ages are 17, 18 and 20 and we all truly enjoyed ourselves here. Gabriella front desk, check-in clerk she was amazing made my accommodations smooth for me. Staff was very tentative. The grounds are super clean and staff working everywhere. "
"First of all on their website states no resort fee. That is a lie!!! I had to give my credit for a $50 hold. The staff explained after I mentioned no fee but he said it’s a security hold, which is the same thing. Staff member was fine. The room was very old. There was black mold on the chalk around the tub. The carpet was very dirty.The bed was very uncomfortable. The mattress was lumpy and uneven. I had no choice to sleep in one bed because the other bed had some dirt and a long hair on it. I only stayed one night. Another thing I found to be a problem was the curtains. They were not long enough, so it left a small gap at the bottom of the window that someone could looked in. If you’re traveling by yourself, this is concerning. "