This was our 2nd time staying here. Lots of positives, but I will touch on a couple negatives.
It was a VERY long line for checking in. We arrived before 4pm, & our room wasn’t ready, which was fine. The issue was that I was told I had to stand in the very long line again just to see if my room was ready yet. When you’ve been traveling all day, the last thing a traveler needs is more lines. Also, In order to get my parking pass, I had to stand in another line just for someone to hand it to me. Our room did not have any soaps in shower, bathroom, kitchen. No one at the front desk answered my many calls, so we had to buy some. They need a direct # for housekeeping for this type of need. The day of checkout I was told I had to come to front desk in person to check out, which generally isn’t needed these days. The only reason I had to do that was to drop our keys in a box. I told someone at the desk that it seemed really unnecessary, and she said the maids don’t want to bring the keys to the front desk, so that’s why we had to.