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Reviews of SARASA HOTEL Shin-Osaka

3 out of 5
SARASA HOTEL Shin-Osaka
7-1-17 Nishinakajima, Yodogawa-ku, Osaka, Osaka

Reviews

8.8

Excellent

Rating 10 - Excellent. 330 out of 645 reviews" "
Rating 8 - Good. 233 out of 645 reviews" "
Rating 6 - Okay. 51 out of 645 reviews" "
Rating 4 - Poor. 18 out of 645 reviews" "
Rating 2 - Terrible. 13 out of 645 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed four nights, check-in was easy with english speaking staff. Property was clean, quiet and very comfortable on my stay. There is only one shared microwave in the lobby if you need to reheat food but there are many 7-11, Lawsons and Family Mart close by, but the main draw was the close proximity to the Shin-Osaka Train station which makes getting around very easy. Recommended and will stay here again in the future.
Stayed 5 nights in May 2024

6/10 Okay

C

Disliked: Cleanliness, amenities
Slippers with stain and the room s not too clean. Room is big but location is not too good.
Stayed 1 night in Apr 2024

6/10 Okay

Yun Tak Franco

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Lack of amenities
Stayed 3 nights in Apr 2024

8/10 Good

Billy

Stayed 2 nights in Apr 2024

10/10 Excellent

JONATHAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Katrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and great staff and service. Very tiny rooms. Close to train station.
Stayed 2 nights in Dec 2023
Response from SARASA HOTEL 新大阪 口コミ担当 on 17 Apr 2024
Dear Mr/Ms Katrina,Thank you for your feedback about your stay.Although the room is small, we are glad to happy to know that you feel satisfied about the facilities, our staff and our location. As you mentioned, our hotel is near the Shin-Osaka Station, which is a highly convenient area with various train lines and good access to famous sightseeing spots and Kansai Airport.We look forward to welcome you back in the near future.Have a nice day.SARASA HOTEL SHIN OSAKA.

8/10 Good

Mitul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Kennedy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked: convenient location. Train stations nearby. Convenient stores and food shops all over the place. Disliked: lack of amenities. Slippers were reused and had a smell. I guess this is the new trend when switching to environmentally friendly solutions.
Stayed 2 nights in Feb 2024
Response from SARASA HOTEL新大阪 口コミ担当 on 3 Mar 2024
Thank you very much for choosing SARASA HOTEL Shin-Osaka from among the many hotels available.Thank you very much for your valuable feedback.There are many train stations, convenience stores, and grocery stores in the surrounding area, so we are pleased to be able to provide a convenient environment for our customers.On the other hand, regarding your feedback regarding the amenities, we apologize for the smell caused by the repeated use of the slippers. We sincerely apologize for not being able to provide you with a comfortable stay.The next time you visit us, all of our staff will work hard to ensure that you are even more satisfied.Thank you very much for taking the time to share your valuable feedback.SARASA HOTEL Shin-Osaka Reviewer

8/10 Good

Linyue

Stayed 3 nights in Dec 2023
Response from SARASA HOTEL 新大阪 口コミ担当 on 3 Mar 2024
この度は、数あるホテルの中から、SARASAHOTEL新大阪をご利用いただき誠にありがとうございます。ご多用な中口コミへ投稿頂きましたことも重ねてお礼申し上げます。これからもお客様に選んでいただけるホテルを目指して、スタッフ一同日々精進して参ります。また大阪へお越しの際には、是非当ホテルへお立ち寄りくださいませ。SARASAHOTEL新大阪 口コミ担当

10/10 Excellent

Ella

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The metro and station are in walkable distance and the staff were very accommodating.
Stayed 5 nights in Dec 2023
Response from SARASA HOTEL新大阪 口コミ担当 on 2 Jan 2024
Thank you very much for choosing SARASAHOTEL Shin-Osaka from among many hotels. We are conveniently located with 3-way access to JR, Shinkansen, and subway. Your compliments to our staff are most encouraging. We hope you will stop by our hotel again when you come to Osaka.

10/10 Excellent

River, Leander

Stayed 10 nights in Oct 2023
Response from SARASA HOTEL新大阪 口コミ担当 on 2 Jan 2024
この度は、SARASAHOTEL新大阪にご宿泊いただきまして、誠にありがとうございます。また機会がございましたら、ぜひ当ホテルへのご予約、ご利用をよろしくお願いいたします。

4/10 Poor

mari, Saugus

Disliked: Property conditions & facilities
No ear cleaning buds. Unpleasant toilet smell. Bathroom necessities like towels and sleepwear were not properly replenished. Very small breakfast dining area. No free tea included.
Stayed 3 nights in Oct 2023
Response from SARASA HOTEL Shin-Osaka Reviewer on 7 Nov 2023
Thank you very much for choosing SARASA HOTEL Shin-Osaka from among the many hotels available.Thank you again for taking the time out of your busy schedule to post.We apologize for the inconvenience caused regarding the condition of your room.In the future, we will work with the cleaning staff to make improvements to prevent similar mistakes from happening again.Although we do not have tea, we do have free coffee and tea available at the restaurant on the second floor.Thank you very much for your valuable opinion. This will be an issue for future consideration.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from SARASA HOTEL 新大阪 口コミ担当 on 7 Nov 2023
この度は数あるホテルの中から、SARASAHOTEL新大阪をご利用いただき誠にありがとうございます。お忙しい中お時間を割いてのご投稿に重ねて御礼申し上げます。 お客様に快適にお過ごしいただけました様子をお伺いし、スタッフ一同大変嬉しく存じます。また機会がございましたら、ぜひ当ホテルへのご予約、ご利用をよろしくお願いいたします。

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to the Shinkansen station as well as regular train station. Staff was great. The room was nice and open.
Response from SARASA HOTEL Shin-Osaka Reviewer on 7 Nov 2023
Thank you very much for choosing SARASA HOTEL Shin-Osaka from among the many hotels available.Thank you again for taking the time out of your busy schedule to post.All of our staff are very happy to hear that you enjoyed your stay with us.Thank you for your compliments towards our staff.Words of praise for our staff are the greatest encouragement.In addition, our hotel is within walking distance from Shin-Osaka Station, making it very convenient for a wide range of services including the Shinkansen, JR lines, and the Midosuji subway line.If you have the opportunity, please make a reservation and use our hotel again.

10/10 Excellent

Jessica F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay at Sarasa Hotel Shin-Osaka
I was very happy with my stay at SARASA HOTEL Shin-Osaka. I stayed for three nights. My room was lovely and bigger than expected. It was clean and comfortable and had a small refrigerator. A sleep shirt and robe were also provided. The bathroom was a good size. I had breakfast at the hotel; it is a small buffet with both Asian and Western options. Same as a lot of hotels, depending on what time you arrive, the buffet can be very crowded but I did not have any issues. As a solo female traveller, I felt comfortable at the hotel and getting to and from the hotel to trains. The front desk staff were very friendly and helpful. The neighbourhood is quieter than downtown Osaka which I enjoyed as I found many parts of Osaka to be crowded and overwhelming. It was nice to return to a quieter part of town. There are small restaurants around the hotel serving delicious food as well as dining options in the train station. Transport links are excellent. I would stay again if ever in Osaka.
Stayed 3 nights in Sep 2023
Response from SARASA HOTEL Shin-Osaka Reviewer on 7 Nov 2023
Thank you very much for choosing SARASA HOTEL Shin-Osaka from among the many hotels available.Thank you again for taking the time out of your busy schedule to post.All of our staff are very happy to hear that you enjoyed your stay with us.Our hotel is within walking distance from Shin-Osaka Station, and is connected to the Shinkansen, JR Line, Midosuji Subway Line, etc.It has a wide range of uses and is located in a very convenient location.We are also happy to hear that you were satisfied with the breakfast. Thank you for your compliments towards our staff.If you have the opportunity, please make a reservation and use our hotel again.

10/10 Excellent

Robert, Cleveland Heights

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from SARASA HOTEL Shin-Osaka Reviewer on 13 Nov 2023
Thank you very much for choosing SARASA HOTEL Shin-Osaka from among the many hotels available.Thank you again for taking the time out of your busy schedule to post.We apologize for the inconvenience caused regarding the toilet.The large room has a separate bath and toilet, so you can use it at your leisure.If you have the opportunity, please make a reservation and use our hotel again.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and quiet place. A little bit sleepy neighborhood.
Stayed 2 nights in Aug 2023
Response from SARASA HOTEL Shin-Osaka Reviewer on 13 Nov 2023
Thank you very much for choosing SARASA HOTEL Shin-Osaka from among the many hotels available.Thank you again for taking the time out of your busy schedule to post.We apologize for the inconvenience caused regarding the toilet.The large room has a separate bath and toilet, so you can use it at your leisure.If you have the opportunity, please make a reservation and use our hotel again.

10/10 Excellent

Krittapas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from SARASA HOTEL Shin-Osaka Reviewer on 13 Nov 2023
Thank you very much for choosing SARASA HOTEL Shin-Osaka from among the many hotels available.Thank you again for taking the time out of your busy schedule to post.We apologize for the inconvenience caused regarding the toilet.The large room has a separate bath and toilet, so you can use it at your leisure.If you have the opportunity, please make a reservation and use our hotel again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value Money
Good Location
Stayed 1 night in Jul 2023
Response from SARASA HOTEL Shin-Osaka Reviewer on 13 Nov 2023
Thank you very much for choosing SARASA HOTEL Shin-Osaka from among the many hotels available.Thank you again for taking the time out of your busy schedule to post.We apologize for the inconvenience caused regarding the toilet.The large room has a separate bath and toilet, so you can use it at your leisure.If you have the opportunity, please make a reservation and use our hotel again.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from SARASA HOTEL 新大阪 on 13 Jul 2023
Thank you for staying at SARASA HOTEL Shin-Osaka.We will continue to aim to be the hotel of choice for our customers.We are looking forward to seeing you again.

10/10 Excellent

LaRissa, Tulsa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Like the room and bed was a little larger than most hotels of the same type in Japan. Bed was more of a queen size than a double and there was more room to place luggage. Bathroom was nicer and less cramp than most hotels in Japan. Close to Shin Osaka station, easy to walk to with luggage
Stayed 1 night in Jul 2023
Response from SARASA HOTEL新大阪 口コミ担当 on 13 Jul 2023
Thank you very much for staying at SARASA HOTEL Shin-Osaka this time.We are very happy to receive your kind words about our rooms and beds.Our hotel's double rooms have queen beds, which have been well received by many guests.When you come to Osaka again, please stop by SARASAHOTEL Shin-Osaka.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you!
Stayed 2 nights in Jul 2023
Response from SARASAHOTEL新大阪 口コミ担当 on 13 Jul 2023
Thank you for staying at SARASA HOTEL Shin-Osaka.We will continue to aim to be the hotel of choice for our customers.We are looking forward to seeing you again.

8/10 Good

Miroslav

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023
Response from ホテルのマネージャーからのコメント on 3 Jul 2023
Thank you very much for choosing SARASA HOTEL Shin-Osaka from among many hotels.We are looking forward to the day when we can meet our customers again next time.

10/10 Excellent

Ming

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome team! Really friendly and helpful.
Stayed 2 nights in May 2023
Response from SARASA HOTEL新大阪 口コミ担当 on 2 Jul 2023
Thank you very much for choosing SARASA HOTEL Shin-Osaka from among many hotels.Thank you again for taking the time out of your busy schedules to post, comment, and even give us your compliments.We are looking forward to the day when we can meet our customers again next time.

10/10 Excellent

Ming

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hi, I stayed at room 922 and 923. Staff's super nice and helpful! Highly recommended :)
Stayed 3 nights in May 2023
Response from SARASA HOTEL新大阪 口コミ担当 on 2 Jul 2023
Thank you very much for staying at SARASA HOTEL Shinsaibashi.Thank you again for taking the time out of your busy schedule to post, comment, and even give us your compliments.We are looking forward to the day when we can meet our customers again next time.

10/10 Excellent

Harry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in May 2023
Response from SARASAHOTEL Shin-OSaka on 29 May 2023
Thank you for staying at SARASAHOTEL Shin-Osaka this time.We are happy to hear that you had a comfortable stay.If you have another chance, please make a reservation and use our hotel.

10/10 Excellent

Parm

Stayed 4 nights in Apr 2023
Response from SARASAHOTEL Shin-OSaka on 29 May 2023
Thank you for staying at SARASAHOTEL Shin-Osaka this time.We are happy to hear that you had a comfortable stay.If you have another chance, please make a reservation and use our hotel.

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff and very relaxing atmosphere.
Stayed 8 nights in Apr 2023
Response from SARASAHOTEL新大阪 口コミ担当 on 24 Apr 2023
Thank you very much for choosing SARASA HOTEL Shin-Osaka from among many hotels.We would like to thank you again for taking the time out of your busy schedule to post, comment, and even give us your compliments.All the staff will continue to work hard every day, aiming to be a hotel that customers can choose.If you have another chance, please make a reservation and use our hotel.We are looking forward to the day when we can meet our customers again next time.

8/10 Good

Hadassah

Liked: Cleanliness, amenities, property conditions & facilities
The property was located 10mins away from shin Osaka train station.
Stayed 10 nights in Apr 2023
Response from SARASAHOTEL Shin-Osaka Review Manager on 24 Apr 2023
Thank you very much for choosing SARASA HOTEL Shin-Osaka from among many hotels.Thank you again for taking the time out of your busy schedule to post.All the staff will work hard to ensure that the next time you visit us, you will be even more satisfied.If you have another chance, please make a reservation and use our hotel.We are looking forward to the day when we can meet our customers again next time.

6/10 Okay

Mabel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is 5 minutes walkable from Shin-Osaka station which was really convenient for the bullet train, limousine bus and trains. The area was okay, if you want restaurant options you have to go to Shin-Osaka station (they have a LOT of restaurants and bentos). The room and small but duable. What I didn’t like was the fact that you had to write on a piece of paper what amenities you need which I found weird and room service didn’t exist in this hotel. If you’re staying here for a few days I recommend it but if you’re here for more than a week, I’d recommend to look elsewhere.
Response from SARASAHOTEL Shin-Osaka Review Manager on 17 Apr 2023
Thank you very much for choosing SARASA HOTEL Shin-Osaka from among many hotels.Thank you again for taking the time out of your busy schedule to post.All the staff will work hard to ensure that the next time you visit us, you will be even more satisfied.If you have another chance, please make a reservation and use our hotel.We are looking forward to the day when we can meet our customers again next time.

10/10 Excellent

Kanyarat

Stayed 5 nights in Apr 2023
Response from SARASAHOTEL Shin-OSaka on 29 May 2023
Thank you for staying at SARASAHOTEL Shin-Osaka this time.We are happy to hear that you had a comfortable stay.If you have another chance, please make a reservation and use our hotel.

4/10 Poor

Roseanna

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 8 nights in Feb 2023
Response from SARASAHOTEL新大阪 口コミ担当 on 19 Apr 2023
この度は、SARASAHOTEL新大阪にご宿泊いただきまして、誠にありがとうございます。お忙しい中お時間を割いてのご投稿に重ねて御礼申し上げます。 またお気づきの点などがございましたら、ご意見を頂戴できたらと思っております。次回もお客様にお会い出来ます日を、スタッフ一同心よりお待ち申し上げております。

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from SARASAHOTEL新大阪 口コミ担当 on 28 Apr 2023
この度は、数あるホテルの中から、SARASAHOTEL新大阪をご利用いただき誠にありがとうございます。当ホテルは「新大阪駅」より徒歩圏内にあり、新幹線・JR線・地下鉄御堂筋線など幅広くご利用になれ大変便利の良い場所にございます。また是非、お客様にお会い出来ます日を心よりお待ち申し上げております。

10/10 Excellent

Kin Wing

Liked: Staff & service, property conditions & facilities, room comfort
Enjoyable stay
Conveniently located, 5 min walk from exit of Midosuji subway line at Shin Osaka Station. 10 minutes walk from Central exit of Shin Osaka Station. Many convenient stores nearby. 👍👍
Stayed 3 nights in Nov 2022
Response from SARASAHOTEL新大阪 口コミ担当 on 28 Apr 2023
Thank you very much for choosing SARASA HOTEL Shin-Osaka from among many hotels.Our hotel is within walking distance from "Shin-Osaka Station", and there are Shinkansen, JR Line, Subway Midosuji Line, etc.It can be used widely and is located in a very convenient location.When you come to Osaka again, please stop by our hotel.

4/10 Poor

Richard

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
There were egg shells and crumbs on the floor when we check in.
Response from SARASAHOTEL Shin-Osaka Review Manager on 11 Nov 2022
Thank you for staying at SARASA HOTEL Shin-Osaka.We sincerely apologize for the inconvenience caused to you regarding the cleaning of your room.In order to prevent this from happening again, we will retrain the cleaning staff and strengthen the inspection work of the front desk staff.Thank you for taking time out of your busy schedule to give us your valuable opinion.

4/10 Poor

Rumi

Stayed 2 nights in Aug 2022
Response from SARASA HOTEL 新大阪 口コミ担当 on 5 Sept 2022
この度は、SARASAHOTEL新大阪にご宿泊いただきまして、誠にありがとうございます。お忙しい中お時間を割いてのご投稿に重ねて御礼申し上げます。 より快適にお過ごし頂けます様、設備の改善やサービスの向上に努めて参ります。また機会がございましたら、ぜひ当ホテルへのご予約、ご利用をよろしくお願いいたします。

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
I will chose here again.
It was not so close to the station, but still good and safe to walk even late at night. The hotel was clean and comfortable, the staff were so helpful and warm-hearted.
Stayed 1 night in Nov 2021
Response from SARASA HOTEL ShinOsaka on 5 Dec 2021
Thank you for staying at SARASA HOTEL Shin-Osaka. We would like to thank you again for your valuable contributions during your busy schedule. We are very honored to receive compliments from the staff. We will continue to devote ourselves to becoming a hotel where our customers can relax comfortably. We look forward to seeing you again.

6/10 Okay

Amandine

Liked: Cleanliness, property conditions & facilities, room comfort
Fine
Too much plastic.
Stayed 2 nights in Oct 2021
Response from SARASA HOTEL ShinOsaka on 5 Dec 2021
Thank you for staying at SARASA HOTEL Shin-Osaka. We would like to thank you for your valuable evaluation during your busy schedule. We will use your opinions as a reference and aim to improve our service. If you have another chance, please use SARASA HOTEL Shin-Osaka.

8/10 Good

Liudmila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from SARASAHOTEL新大阪 口コミ担当 on 4 Dec 2021
この度はSARASAHOTEL新大阪にご宿泊いただき誠にありがとうございます。 ご多忙のところ当ホテルのご感想を評価いただき重ねてお礼申し上げます。 当ホテルは温かいウェルカムドリンク、コミックスペース等 快適にお過ごしいただける為にご用意させていただいております。 また機会がございましたらSARASAHOTEL新大阪へお越しくださいませ。

8/10 Good

SATSUKI, fujisaki narashino-city

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no problem
Stayed 1 night in Sep 2021
Response from SARASA HOTEL新大阪 口コミ担当 on 3 Oct 2021
この度は、数あるホテルの中から、SARASAHOTEL新大阪をご利用いただき誠にありがとうございます。 お忙しい中お時間を割いてのご投稿に重ねて御礼申し上げます。 当ホテルは駅からのアクセスも良く、多くのお客様にご好評いただいております。 お客様に、快適にお寛ぎいただけるようなホテルを目指し、今後も精進して参ります。 SARASA HOTEL新大阪

10/10 Excellent

choonhong

Liked: Cleanliness, staff & service, amenities
Good location, reasonable price Friendly staff!
Stayed 3 nights in Sep 2021
Response from SARASA HOTEL SHINOSAKA on 15 Sept 2021
Dear MR/MS choonhong Thank you for your staying at SARASA HOTEL SHINOSAKA and thank you for reviewing us. Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction. Once again, we would like to express our sincere thanks for choosing our place. We look forward to your next visit! SARASA HOTEL SHINOSAKA FRONT STAFF

8/10 Good

JUNG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2019
Response from SARASA HOTEL 新大阪 口コミ担当 on 16 Jun 2021
この度は数あるホテルの中から、当ホテルをご利用いただき誠にありがとうございます。 また、高評価を頂戴したことも重ねてお礼申し上げます。 ご滞在中は快適にお過ごしいただけましたでしょうか?当ホテルは観光やビジネス利用に最適な場所に位置しており、お客様からも好評をいただいております。当ホテルの高層階からは、新幹線を一望できるお部屋もございますので、次回ご予約の際は是非リクエストでお申し付けくださいませ。 お客様のまたのお越しを心よりお待ち申し上げております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big double bed in a small but comfortable room.Bathroom wasnt the biggest but was clean.Hotel was quiet at night.Staff were very friendly,nothing to much trouble at all.I thought it was fairly priced for what i paid.
Stayed 5 nights in Nov 2019
Response from SARASA HOTEL Shin Osaka on 9 Feb 2020
Thank you for selecting us out of the many possible places here, and thank you for reviewing us. Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction. Once again, we would like to express our sincere thanks for choosing our place. We look forward to your next visit! Sarasahotel Shin-Osaka fujisawa

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
This hotel is located very near to shin-osaka station.
Stayed 2 nights in Jan 2020
Response from SARASA HOTEL Shin Osaka on 9 Feb 2020
Thank you for selecting us out of the many possible places here, and thank you for reviewing us. Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction. Once again, we would like to express our sincere thanks for choosing our place. We look forward to your next visit! Sarasahotel Shin-Osaka fujisawa

8/10 Good

Mitsuki, Singapore

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall i will rate Sarasa Hotel Shin Osaka 5 stars. But, the table in double room is bit small.
Stayed 8 nights in Dec 2019
Response from SARASA HOTEL Shin Osaka on 12 Jan 2020
Thank you for making a reservation at SARASAHOTEL Shin-Osaka this time. Thank you again for rating our hotel. Sorry for the inconvenience caused by the size of the desk in your room. We will use your valuable opinions as a reference and work to improve it in the future. We look forward to your next visit.

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019
Response from SARASA HOTEL Shin Osaka on 6 Jan 2020
Thank you for staying at SARASA HOTEL shinosaka . We will continue to make an effort to provide the best service for our guests. We are looking forward to welcoming you on your next stay with us. SARASA HOTEL Shinosaka Front Clerk:SAKAKI

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from SARASA HOTEL Shin Osaka on 6 Jan 2020
Thank you for staying at SARASA HOTEL shinosaka . We will continue to make an effort to provide the best service for our guests. We are looking forward to welcoming you on your next stay with us. SARASA HOTEL Shinosaka Front Clerk:SAKAKI

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from SARASA HOTEL Shin Osaka on 21 Dec 2019
この度はSARASA HOTEL新大阪にご宿泊いただきまして誠にありがとうございました。 これからもお客様に一層ご満足いただけますよう、サービスの向上に努めて参ります。 大阪にお越しの際は、ぜひまたお越しくださいませ。 Dear Sir. Thank you for staying at SARASA HOTEL Shinsaibashi and also thank you for your valuable reviews on our hotel. We will continuously make our best effort for improvement for our guests satisfaction. We are looking forward to welcoming you on your next stay with us. Sincerely.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Within walking distance from the Shin-Osaka Subway Station, take exit 7 right at the end. Helpful staff and spacious, clean room with large TV. Very good. Overall satisfied with Sarasa hotel services.
Stayed 3 nights in Nov 2019
Response from Nakamura on 8 Dec 2019
Dear Sir, Thank you for staying at SARASA HOTEL Also thank you for kind comments on our facilities. We are delighted to know that you had a pleasurable time staying with us. We will continue to strive to provide the best service for our guests. We are looking forward to welcoming you on your next stay with us. Sincerely,