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皮奧里亞格林代爾費尼克斯萬豪春丘套房的評價

3 out of 5
皮奧里亞格林代爾費尼克斯萬豪春丘套房
7810 W Bell Rd, Glendale, AZ

評價

9.2

卓越

10 分評分，優異；1003 則評價中有 709 則" "
8 分評分，不錯；1003 則評價中有 206 則" "
6 分評分，一般；1003 則評價中有 57 則" "
4 分評分，欠佳；1003 則評價中有 12 則" "
2 分評分，很差；1003 則評價中有 19 則" "

9.4/10 

整潔度

9.6/10 

職員與服務

9.0/10 

設施服務

9.2/10 

住宿狀況

9.0/10 

環保程度

評價

8/10 不錯

Xiao

家人同遊
讚好：整潔度、職員與服務和設施服務
Good
於 2023 年 10 月住了 2 晚
Eric 於 2023年10月7日的回應
Thank you!

10/10 優異

Emily Jeanne

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean, great breakfast.
於 2024 年 4 月住了 7 晚

10/10 優異

Jeffrey

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Bed sucks. It hurts my back. The king size bed in 203 has a heavy dent on side of the bed, like a heavy person slept there forever. Reported it to the front desk. Other than that, great experience with staff and overall stay.
於 2024 年 4 月住了 2 晚
Mina 於 2024年5月2日的回應
Sorry to hear about this. We will investigate this thank you for bringing it to our attention.

10/10 優異

Brenda (Mt Dora)

讚好：整潔度、職員與服務、設施服務和住宿狀況
This hotel was super clean and the staff was very friendly. The breakfast each day was just what we needed. We would definitely stay here again should we come to Phoenix again.
於 2024 年 4 月住了 6 晚
Eric 於 2024年4月27日的回應
We are happy you enjoyed your stay with us! We appreciate the kind words. We look forward to seeing you again whenever you are back in Phoenix.

10/10 優異

Elizabeth

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Easy and fast check in and check out. Room was clean and cold and the beds were comfortable. Breakfast was 8/10.
於 2024 年 4 月住了 1 晚
Eric 於 2024年4月24日的回應
Thank you for your feedback! We are happy you enjoyed your stay!

10/10 優異

Kazimiera

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place and service. Thanks.
於 2024 年 4 月住了 1 晚
Eric 於 2024年4月24日的回應
W are glad you enjoyed your stay! Thank you and we hope to see you again!

10/10 優異

Hans

讚好：整潔度、職員與服務和住宿狀況
The checkin clerk was very pleasant and accommodating. The property is dated but clean.
於 2024 年 4 月住了 1 晚
Eric 於 2024年4月16日的回應
Thank you for your feedback, we are very glad you enjoyed your stay!

10/10 優異

Nicholas

讚好：整潔度、職員與服務和住宿狀況
Check-in was a breeze. Property and rooms look to be well-maintained. Very pleased with this hotel.
於 2024 年 4 月住了 1 晚
Eric 於 2024年4月10日的回應
We are glad you enjoyed your stay with us. We hope to have you again sometime soon!

10/10 優異

John

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Eric 於 2024年4月5日的回應
Thank you!

8/10 不錯

Lori (Glendale)

讚好：職員與服務
於 2024 年 3 月住了 1 晚
Eric 於 2024年4月2日的回應
Thank you

10/10 優異

William

讚好：整潔度、職員與服務、設施服務和住宿狀況
Have stayed here 5 times over past 4 years when in Phoenix area and will continue to stay here in future when in town. Place is clean, staff are friendly, and there are countless food options that are easily walkable from property.
於 2024 年 3 月住了 4 晚
Eric 於 2024年3月30日的回應
Thank you for being our guest for the last few years. We are glad we are able to provide you with a service that has you coming back year after year. We appreciate your loyalty and and are looking forward to seeing you again!

10/10 優異

CATHERINE

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Eric 於 2024年3月20日的回應
Thank you!

10/10 優異

Nanotine

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The area is very convenient! The staff is very friendly!
於 2024 年 3 月住了 1 晚
Eric 於 2024年3月19日的回應
Thank you for staying with us! We hope to see you again!

10/10 優異

Paul (Appleton)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I had a really nice check in after a long day of driving. The host was very friendly and welcoming to the Phoenix area. The hotel is in a great location and our room is spacious, clean, and perfect for us. I would highly recommend this hotel and plan to come back the next time we are in town.
於 2024 年 3 月住了 1 晚
Eric 於 2024年3月16日的回應
Thank you for the kind words! We are glad we we able to provide you with an excellent stay and that you were able to refresh and recharge! Thank you for staying with us and we hope to see you again soon.

6/10 一般

Armando

讚好：整潔度、職員與服務和設施服務
Overall a decent place to stay, price a little higher due to spring training. The room was acceptable, except for the fowl smell coming from the sink. We had to close the drain and plug the overflow hole so that the smell didn’t come out. It wasn’t a big enough issue to move, since we were gone all day and only had to deal with it for 5/10 minutes in the morning. Other than that the hotel was fine for me and would plan another stay there. But next time I’m checking for possible drain issue right way.
於 2024 年 2 月住了 5 晚
Eric 於 2024年3月6日的回應
Dear Armando,Thank you for staying with us. Thank you for letting us know about the sink, we'll have our maintenance staff take a look and fix the issue. We apologize for the issue during your stay and we hope to see you again!

10/10 優異

Kristin

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Fantastic check in team! Fast and very professional!
於 2024 年 2 月住了 1 晚
Eric 於 2024年3月2日的回應
We're glad we made a good impression! Thank you for staying with us!

10/10 優異

Darli

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good for a short trip
Eric 於 2024年3月2日的回應
Thank you! We appreciate the feedback!

8/10 不錯

gabriela

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Location
於 2024 年 2 月住了 7 晚
Eric 於 2024年3月2日的回應
Thanks!

10/10 優異

Katherine

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Very clean and spacious. Breakfast was fresh. Staff was very nice. Near a ton of restaurants.
於 2024 年 2 月住了 5 晚
Eric 於 2024年3月2日的回應
Thank you! It was a pleasure to serve you and we hope to see you again!

10/10 優異

Wayne

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice Hotel, breakfast was good. Waffles, eggs, cereal & sausage or bacon. Room was comfortable, had a couple tv’s. Shopping mall was across the parking lot & restaurants within walking distance. (5-10min walk)
Eric 於 2024年3月2日的回應
Thank you the review. We are glad you enjoyed your stay!

10/10 優異

Rex

於 2024 年 2 月住了 1 晚
Eric 於 2024年3月2日的回應
Thanks!

10/10 優異

Katruna

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Eric 於 2024年3月2日的回應
We appreciate it!

10/10 優異

Charles

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Eric 於 2024年3月2日的回應
Thank you!

10/10 優異

Lole

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Eric 於 2024年3月2日的回應
Thanks!

8/10 不錯

Pamela

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 5 晚
Eric 於 2024年3月2日的回應
Thank you!

8/10 不錯

Allen

讚好：整潔度、設施服務和住宿狀況
Good location for walking to grocery and eating. Cleaning staff threw away some groceries left in a bag on desk.
於 2024 年 1 月住了 6 晚
Eric 於 2024年1月24日的回應
We appreciate your response! Thank you for letting us know about the groceries, we are sorry you had to deal with that. I will speak with our housekeeping staff and ensure it doesn't happen again.

10/10 優異

Sarah E

讚好：整潔度、職員與服務和住宿狀況
The beds and pillows were super comfortable! We really enjoyed our stay & I am very picky!
於 2024 年 1 月住了 1 晚
Eric 於 2024年3月2日的回應
Thank you for staying with us! We hope to see you again!

10/10 優異

Edward

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Eric 於 2024年1月24日的回應
Thanks!

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Fantastic
Fantastic front desk service, great room. Very pleasant stay.
於 2024 年 1 月住了 1 晚
Mina 於 2024年1月23日的回應
Thank you so much. Was there anyone in particular that helped you so we can recognize them?

6/10 一般

真實旅客

讚好：職員與服務
不滿：整潔度
My experience was okay, when I first arrived I immediately noticed the place was dirty. The couch had white stains, the bathroom was not clean. The shower had hair, the toilet had pee stains at the bottom, there was visible dust everywhere, and the outside of the microwave did not look like it was wiped. After realizing it was dirty I felt pretty uncomfortable. The place is small compared to other locations, they had only one main elevator which was an inconvenience. Lastly, it stated that there was a smart tv but all it had was Netflix and YouTube. Overall 3/5
於 2024 年 1 月住了 1 晚
Mina 於 2024年1月23日的回應
Oh no I am so sorry this is unacceptable. Could you please send me what room you were in and the dates. I am very sorry you had a bad experience it is very important that this is an isolated situation. Thank you for sharing this with us so we can work on improving this.

8/10 不錯

Jane

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚
Eric 於 2024年1月24日的回應
Thank you.

8/10 不錯

jennifer

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Eric 於 2024年1月18日的回應
Thank you!

10/10 優異

RODNEY

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
great stay
Great place. My only issue was that we stayed on the 3rd floor. It's the only floor without an ice maker.
於 2024 年 1 月住了 1 晚
Eric 於 2024年1月18日的回應
Thank you for your respond, we are glad you enjoyed your stay!

10/10 優異

stormi

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Eric 於 2024年1月18日的回應
Thanks!

8/10 不錯

Tylena

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Strange layout / housekeeping
The refrigerator in our room wasn’t working. The layout in the lobby where the coffee was outside of the elevator was a little strange. The layout for the breakfast buffet area was strange as well. People kept getting clustered together and it was hard to move around. We came back to our room after being gone most of the day and the housekeeper had kept the latch open so they could come and go while cleaning the room. However when we got back the housekeeper was about 4 rooms down and they forgot to put the latch back so our room was cracked open for who knows how long. Another family we knew staying there noticed the same thing up on the 4th floor where they were staying.
於 2024 年 1 月住了 2 晚
Mina 於 2024年1月16日的回應
I am so sorry about the door latch. It is defiantly not allowed for the staff to use the door latch's so we will have a meeting on this right away. As for the breakfast lay out we have the coffee station away from breakfast to avoid a crowd and to give the breakfast buffet area more room sorry you were unhappy with the lay out. We can't avoid congestion when people come down for breakfast at the same time. We appreciate the feedback and are always looking for ways to improve.

10/10 優異

Jessica

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Spacious!
It was great! We had a good night sleep it was very quiet and the room was spacious, for a hotel that is saying something! The food was good in the morning too!
於 2024 年 1 月住了 1 晚
Mina 於 2024年1月16日的回應
Thank you for sharing your stay with us we appreciate it!

10/10 優異

Luke (Auckland)

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Eric 於 2024年1月18日的回應
Thank you!

10/10 優異

Mitchell

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful Stay
Staff was so welcoming. I thoroughly enjoyed my stay. Perfect location as well.
於 2024 年 1 月住了 4 晚
Mina 於 2024年1月16日的回應
Thank you we will share with our staff your experience.

10/10 優異

Cindi

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great customer service
The stay was great, we checked in around 11:00pm and the front desk person was very helpful. We booked through hotels.com at the last minute and they booked us a room that wasn't available, but Springhill Suites was able to figure out a suitable room that was clean and stocked. Lesson learned, book directly when you're on the road looking for a place to stay at the last minute.
於 2024 年 1 月住了 1 晚
Eric 於 2024年1月11日的回應
We are glad we were able to help! Thank you again for staying with us and we hope your future travels go just as well!

8/10 不錯

Mary

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great place to stay
We stayed before and everything was great, so we thought we would stay again. The location was good, right by the mall but quiet. Everything was good except the mini fridge was not working and I did not notice because I just put all of our drinks in it to keep them cold and did not bother with it until late at night when I got thirsty. Nothing was cold and so my husband had to go get some ice...but that did not keep the other drinks cold. We had planned to use those on the trip home. Disappointing...but that was the only problem, so I still give it high marks. If we stay again, that will be on my special requests to make sure everything is in working order.
於 2024 年 1 月住了 1 晚
Mina 於 2024年1月9日的回應
Oh no I am so sorry that the fridge was not cold. What room number was it so we can get it replaced?Thank you for sharing the feedback we appreciate you.

10/10 優異

Debbie (Bakersfield)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
N/A
於 2024 年 1 月住了 2 晚
Eric 於 2024年1月11日的回應
Thank you!

10/10 優異

Rian

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place to stay a lot of places you can shop in the area also clean place to stay helpful staff and quiet area. I would stay there again.
於 2024 年 1 月住了 1 晚
Eric 於 2024年1月11日的回應
We are glad you enjoyed your stay. Hopefully we'll see you again the next time you're in town!

10/10 優異

David

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Eric 於 2024年1月11日的回應
Thanks!

10/10 優異

Sappia

讚好：整潔度和職員與服務
Good
於 2023 年 12 月住了 3 晚
Eric 於 2024年1月11日的回應
We appreciate it!

8/10 不錯

Yvonne

讚好：職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Eric 於 2024年1月11日的回應
Thank you!

8/10 不錯

Darren

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 4 晚

10/10 優異

Kristan

讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice and friendly staff!! Great stay
於 2023 年 12 月住了 3 晚
Eric 於 2024年1月11日的回應
Thank you for staying with us and we are happy to see you enjoyed your stay!

10/10 優異

Brock

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice and quiet!!
The staff is very friendly. This place is super quiet. Do not here anything or anyone else in your room. I will for sure stay here again when back here in the area.
於 2024 年 1 月住了 1 晚
Eric 於 2024年1月11日的回應
Thank you for the kind review, we are glad you enjoyed your stay and looking forward to seeing you again!

10/10 優異

Julie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place to stay. The staff was welcoming and friendly. Wonderful complimentary breakfast. The room was beautiful and very clean.
於 2023 年 12 月住了 4 晚
Eric 於 2024年1月11日的回應
We are glad you enjoyed your stay with us, we hope to see you again!

8/10 不錯

George

於 2023 年 12 月住了 1 晚
Eric 於 2024年1月11日的回應
Thank you!