Check-in start time: 3:00 PM; check-in end time: 8:00 PM
Minimum check-in age - 18
Check-out
Check-out before noon
Special check-in instructions
The front desk is open daily from 9:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Renovations and closures
The property is closed between 9 September and 31 October.
Access methods
Front desk (limited hours)
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Property Registration Number 7710144
We should mention
This property does not have any lifts
Property is also known as
Hotel Delfin Playa del Carmen
Delfin Playa del Carmen
Hotel Delfin Hotel
Hotel Delfin Playa del Carmen
Hotel Delfin Hotel Playa del Carmen
Frequently asked questions
Is Hotel Delfin pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hotel Delfin ?
This hotel doesn't offer parking.
What time is check-in at Hotel Delfin ?
Check-in start time: 3:00 PM; check-in end time: 8:00 PM. After-hours check-in is not available.
What time is check-out at Hotel Delfin ?
Checkout is at noon.
Where is Hotel Delfin located?
Located in Downtown Playa del Carmen, this hotel is steps away from Quinta Avenida and Frida Kahlo Museum. Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal are also within 10 minutes.
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Hotel Delfin Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 23 out of 61 reviews
10 - Excellent
23
Rating 8 - Good. 28 out of 61 reviews
8 - Good
28
Rating 6 - Okay. 8 out of 61 reviews
6 - Okay
8
Rating 4 - Poor. 2 out of 61 reviews
4 - Poor
2
Rating 2 - Terrible. 0 out of 61 reviews
2 - Terrible
0
9.0/10
Cleanliness
8.8/10
Staff & service
9.2/10
Amenities
8.0/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
10/10 Excellent
Rob
14 Jan 2025
Liked: Cleanliness, staff & service, amenities
It is a beautiful property, although it has a lot of small issues - particularly with our balcony room. Handle for closet came off, door to patio came off, no refrigerator when arrive, no TV in our room. We could have known more of the language ourselves, but front desk / reception did not speak any english :(
Loved the location and the staff. Amenities are a bit old but i love older buildings, they havea great character. Loved my room and I look forward to staying there again
I was pleased with the staff and service.The hotel is older, so the fridge was a little rusted around the door and wasn't really cold, but was o.k. for beverages.It had hot water, which didn't occur in other hotels where I've stayed. There is no elevator, which was fine for me, but others might find this a detriment. The bathroom window in the shower needs a privacy film on it, as there is another building with windows that face the bathroom window. The room was bright and pleasant.The hotel is right in the middle of the shopping area and restaurants and the beach-an east walk to wherever you want to go. I would definitely book this hotel again.
If you're not one of those pampered people who need to be spoiled then this is the hotel for you.
There's no elevator or room service or hotel restaurant but you're right on 5th Ave where you can find all the food & drink you like.
You're just a 5 minute walk from the beach and all the souvenirs and entertainment you can handle just outside the door.
If you're afraid of a few stairs then ask for a main floor room.
This place is in the middle of everything a tourist could ask for.
If you're looking to catch a ferry to the island of Cozumel you're just a few blocks from the port.
BillyV
Stayed 10 nights in Dec 2017
4/10 Poor
Verified traveller
2 Mar 2017
Liked: Cleanliness
Disliked: Room comfort
Ouve-se no quarto muito barulho vindo da rua, especialmente do karaokê que fica ao lado do hotel.
Verified traveller
6/10 Okay
Jim, Davenport, IA
1 Mar 2017
Liked: Staff & service
Disliked: Room comfort
Hotel in Central Playa Del Carmen
Good hotel in great location in central Playa Del Carmen. Main problem was very noisy into the night from loud music and people in the club next door.
Jim
6/10 Okay
Verified traveller
26 Feb 2017
Liked: Staff & service
Disliked: Room comfort
Das Delfin Hotel ist direkt at 5ten Avenida gelegen. Somit ist die Lage sehr zentral und gut (2 min. zum Strand/ Restaurants/etc). Allerdings ist direkt neben dem Hotel eine Karaoke Bar. Wir sind nicht besonders lärmempfindlich, aber der Lärm durch die Bar war nicht auszuhalten. Man muss hierzu allerdings sagen, dass es bei vielen Hotel an der 5ten Avenida so ist. Aus dem Duschabfluss kam leider die meiste Zeit ein undefinierbarer Gestank (Kloake!?)
Das Service Team des Hotels ist super nett. Z.B. dekorieren sie für die Gäste die Zimmer an besonderen Tagen wie am Valentinstag mit Rosen. Der Sicherheitsmann schläft in der Nacht allerdings immer und "wacht" somit nicht so wirklich :)
Insgesamt für einen kurzen Aufenthalt ok, wir würden ein anderes Hotel mehr abseits der 5ten Avenida ausprobieren.
We usually stay at all inclusive hotels but this time we wanted to experience the culture of Mexico and let me tell you that was the worst experience so many shootings at night five people were killed in Playa Del Carmen right next-door from our Hotel. The staff was really friendly and very little English, The air conditioner was breaking down couple times, in our coffeemaker we had a dead lizard so make sure to check your coffee maker. The water pressure is really low, sinks were clogged, The staff was really friendly and try to help us with all the problems that we had. So you guys decide what you want to do, Will not come back to this area to stay, otherwise vacation was fun.
Todo bien, el servicio fue rápido, no nos hicieron esperar, el único tema fue que son 3 pisos y no hay elevador, fuera de eso, siempre fueron muy amables.
Ich, weiblich, war alleine unterwegs und war anfangs nervös wegen der Sicherheit. Das Personal im Hotel war jederzeit sehr hilfsbereit. Das Hotel liegt sehr zentral direkt an der 5th Ave. Die Fussgängerzone war tags und nachts sehr belebt wodurch ich mich sehr sicher fühlte. Der einzige Negativpunkt war der Lärm, der von der Strasse ins Zimmer drang aber mit Ohrstöpsel konnte ich dennoch gut schlafen.
Hotel staff very friendly but limited in english except for one or two full time staff.Location superb on corner of fifth avenue and one block from beach.Immediate beach rocky but great sand and beach only two blocks away.Beds firm but comfortable,coffee maker in room but coffee not great.Takes two pucks to give you an ok cup.Older Hotel and rooms but all cement and rooms very quiet except for street noise at night . Bring ear plugs to sleep.TV has many many channels but only 4 or 5 in English.Real convenient hotel to get in and out of with short halls and small open air Lobby.Fridge in room was great to hold some Walmart groceries and kept very cold for food and water and beer!Staff gave us a late 1:30 p.m.to accommodate later flight.
We enjoyed our week long stay here last week. This location is the best of all worlds. On the pedestrian only avenue, so you can walk, sit out, and people watch, and right in the midst of every kind of restaurant, cafe, and nightlife, just one block from the beach. The staff was very friendly and helpful, especially Kevin. The room (#4)was very large and extremely clean, the water was always hot, and plenty of free drinking water. Just a note: the description was for a balcony per room, but there really is only one or maybe two. But you can sit on the bench across the street and enjoy the neighborhood. A bargain!
EXCELENTE!!! Em especial ao funcionário jovem que fica lá, não lembro o nome dele, mas é muito educado, conversa e dá dicas para os hóspedes! Wi-fi muito bom e pega no quarto!
Fiquei no quarto 2º andar, quarto nº 8 e não foi barulhento, pois tem janela que veda muito bem o som de fora. Dormia muito bem!
Localização perfeita em Playa del Carmen. Só não tem café da manhã, mas isso não é problema pra mim! Tem restaurantes muito próximos com café, além disso, na esquina, tem o bom mercado OXXO. O hotel fica a cerca de 3 quadras da praia. A 4 quadras do Ferry Boat para ir a Cozumel. A 4 quadras das Vans que te levam a Vários lugares, como Akumal beach, Xel-há, Xcaret, Tulum, cenotes etc. E fica a cerca de 6 quadras, do Walmart hipermercado. VOLTARIA NELE COM CERTEZA!!!
Right in the middle of Playa, easy to get to the bus station or grab a cab if going out of town, walking distance to everything else. Hard Mexican beds but I just put the extra blanket under the sheet and all was well. Very helpful folks at the desk. I would stay here again without question.