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曼特拉天文台酒店的評價

3.5 out of 5
曼特拉天文台酒店
Town Beach, 40 William Street, Port Macquarie, NSW

評價

8.8

優異

10 分評分，優異；903 則評價中有 489 則" "
8 分評分，不錯；903 則評價中有 295 則" "
6 分評分，一般；903 則評價中有 78 則" "
4 分評分，欠佳；903 則評價中有 33 則" "
2 分評分，很差；903 則評價中有 8 則" "

8.8/10 

整潔度

8.8/10 

職員與服務

8.4/10 

設施服務

8.4/10 

住宿狀況

8.2/10 

環保程度

評價

10/10 優異

Janelle

家人同遊
讚好：整潔度、設施服務和住宿狀況
A wonderful place to stay
於 2024 年 5 月住了 1 晚
The Observatory 於 2024年5月20日的回應
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 優異

Gregory

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Well located hotels close to the beach with comfortable clean rooms.
於 2024 年 5 月住了 1 晚

10/10 優異

Pok Yu

於 2024 年 3 月住了 1 晚
The Observatory 於 2024年4月28日的回應
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 優異

Michelle

讚好：整潔度和住宿狀況
Nice apartment & pool areas. Enjoyed our stay.
The Observatory 於 2024年4月5日的回應
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

2/10 很差

Khaled

不滿：整潔度和住宿狀況
Floor was damp Bed was damp Towels dirty Split rooms feel like someone is breaking in on entry Amenities dirty Overall bad experience
於 2024 年 3 月住了 1 晚
The Observatory 於 2024年3月12日的回應
Thank you for taking the time to tell us about your experience at the Mantra The Observatory Port Macquarie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 優異

Greg

讚好：整潔度和住宿狀況
於 2024 年 2 月住了 2 晚
The Observatory 於 2024年3月12日的回應
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 不錯

Simon

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Easy to find and park, nice rooms and balcony
於 2024 年 2 月住了 2 晚
The Observatory 於 2024年3月12日的回應
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 優異

Max

商務旅客
讚好：整潔度、設施服務和住宿狀況
Great location overlooking the beach, easy underground parking, great pool / sauna, easy walk to beach and local amenities.
於 2024 年 2 月住了 2 晚
The Observatory 於 2024年3月12日的回應
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 不錯

Jai

家人同遊
讚好：整潔度、設施服務和住宿狀況
Convenient
於 2024 年 1 月住了 2 晚
The Observatory 於 2024年3月12日的回應
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 不錯

pam and brian

伴侶同遊
讚好：設施服務和住宿狀況
Staff at Check-in were friendly. Disappointed that we didn't get the room that we asked for. Dont assume that when you pay for a waterview room that you will get one. Once again we got a 1st floor park view with a glimpse of the ocean. Even after requesting a top floor unobscured view a month prior and ringing to check 3 days before. Room wasn't as clean as it could have been. Orange juice spilled in the fridge, coffee table not cleaned marks and dust around bathroom skirting boards. Handwash with hair conditioner in shower instead of shampoo no shower cap. Aircon leaked onto the carpet.
於 2024 年 1 月住了 2 晚
The Observatory 於 2024年3月12日的回應
Thank you for taking the time to tell us about your experience at the Mantra The Observatory Port Macquarie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 不錯

Susete

讚好：整潔度
Only negative is is there’s no air con in bedroom it’s very hot. Spacious rooms, plenty of space. Love, love the indoor pool great when it’s bad weather. Staff very friendly and helpful, Will definitely come back again.
於 2024 年 1 月住了 2 晚
The Observatory 於 2024年3月12日的回應
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 優異

Terry (Buckeye)

家人同遊
讚好：整潔度、設施服務和住宿狀況
A great hotel almost on the waterfront. You can see the ocean from your patio. The patio makes up for the smaller room size. Easy walking to the Jetty, beach and lots of restaurants. The room is a bit smaller but found for a night or two. Safe, secure, parking, great hotel staff.
於 2024 年 1 月住了 1 晚
The Observatory 於 2024年1月22日的回應
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

4/10 欠佳

Gary

伴侶同遊
讚好：設施服務
不滿：住宿狀況
So this property looks fantastic but there are some downsides. Let's start with the positives. It is right across the road from the beach and on the outskirts of the CBD so it is convenient to walk everywhere and the facilities such as the pool are fantastic. It looks modern and refreshed from the outside and the lobby. But that is where it stops. The courtyard view room is more like a view on some empty blocks, run down buildings and graffiti. The rooms are a good size but very dated with paint chips on the walls, doors that are scratched and damaged and the carpet just looks old. But it gets worse, there is an air conditioner but it is in the loungeroom only and wasn't working very well so would not cook the room and there was no hope of getting any cool air to the bedroom due to it's positioning, whilst the bedroom did have a fan it was fighting an loosing battle against the air-conditioning unit that was blowing it's hot air against the glass door to the bedroom, meaning a cool nights sleep is not possible in this room. To top it all off the smell in the hallway outside the lifts where the rubbish shoot was smelt like the demons of hell had escaped and were coming to get you. A nice location but an old and tired hotel that is not worth the premium price
於 2024 年 1 月住了 1 晚
The Observatory 於 2024年1月22日的回應
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 優異

Amanda

家人同遊
讚好：整潔度和設施服務
於 2024 年 1 月住了 1 晚
The Observatory 於 2024年1月9日的回應
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 優異

Kristen

讚好：住宿狀況
於 2024 年 1 月住了 1 晚
The Observatory 於 2024年1月9日的回應
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 優異

Susan

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
A home from home, everything you could want in an apartment. Would definitely stay here again
於 2024 年 1 月住了 2 晚
The Observatory 於 2024年1月9日的回應
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

4/10 欠佳

Sasha (Double Bay)

於 2023 年 12 月住了 7 晚
The Observatory 於 2024年1月22日的回應
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 優異

James (Ainslie ACT)

家人同遊
讚好：整潔度和住宿狀況
Comfortable and well looked after.
於 2023 年 12 月住了 1 晚
The Observatory 於 2023年12月26日的回應
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 優異

Jeffrey

Short break
Comfortable and well equipped 1br unit, close to beach.
於 2023 年 12 月住了 2 晚
The Observatory 於 2023年12月26日的回應
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 優異

Paul

讚好：整潔度和客房舒適度
於 2023 年 12 月住了 1 晚
The Observatory 於 2023年12月26日的回應
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 優異

John (Kangaroo Point)

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
於 2023 年 12 月住了 3 晚
The Observatory 於 2023年12月26日的回應
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 優異

Bruno

於 2023 年 12 月住了 1 晚
The Observatory 於 2024年1月8日的回應
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

2/10 很差

Matthew

家人同遊
不滿：整潔度和客房舒適度
Extremely disappointed
The property is in a good location. The apartment was extremely dirty. Your feet stick to the carpet. The lounge was extremely dirty. The booking said it comes with airconditioning, however, it was only in the kitchen. Bedrooms were extremely hot
於 2023 年 12 月住了 1 晚
The Observatory 於 2023年12月9日的回應
Thank you for taking the time to share your feedback. It is with this in mind that we hope to welcome you back to our hotel very soon!

8/10 不錯

Priscilla

於 2023 年 11 月住了 1 晚
The Observatory 於 2024年1月8日的回應
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 優異

Ian

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Magnificent views,luxury accommodation great service
於 2023 年 11 月住了 1 晚
The Observatory 於 2023年12月9日的回應
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 不錯

Don

伴侶同遊
讚好：整潔度和住宿狀況
Well appointed, nicely decorated apartment however, the streetlights were bright in our room at night with only Roman blinds.
於 2023 年 11 月住了 1 晚
The Observatory 於 2023年12月9日的回應
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 不錯

Janet

伴侶同遊
讚好：整潔度和住宿狀況
Lovely position with beautiful view. Room was very basic for the price. No microwave which would be handy as there are no food options.
於 2023 年 11 月住了 1 晚
The Observatory 於 2023年11月12日的回應
Thankyou for taking the time to share your feedback - we hope to welcome you back to our hotel very soon!

10/10 優異

Dan

讚好：整潔度和住宿狀況
Good location. Friendly and helpful staff.
於 2023 年 11 月住了 1 晚
The Observatory 於 2023年11月12日的回應
Thankyou for taking the time to share your feedback - we hope to welcome you back to our hotel very soon!

8/10 不錯

Joanna

讚好：整潔度
We just didn’t like that we got put in an adjoining room with a young couple with a baby , you can hear everything
於 2023 年 10 月住了 1 晚
The Observatory 於 2023年10月31日的回應
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 優異

Geoff

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Great location and friendly and helpful staff.
於 2023 年 10 月住了 2 晚
The Observatory 於 2023年10月25日的回應
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

4/10 欠佳

Christopher

不滿：整潔度
於 2023 年 10 月住了 2 晚
The Observatory 於 2023年10月25日的回應
Thankyou for taking the time to share your feedback. We hope to welcome you back to our hotel soon!

4/10 欠佳

Neil

讚好：整潔度
Not recommended
Felt like a prison. Ocean view room had glass bars across the balcony, the ocean was just visible through the trees. Pictures on Hotels.com website were incorrect, only a mini fridge and kettle. Room overall was drab.
於 2023 年 10 月住了 1 晚
The Observatory 於 2023年10月25日的回應
Thankyou for taking the time to share your feedback. It is with your feedback in mind that we hope to welcome you back to our hotel soon!

10/10 優異

Amanda

家人同遊
讚好：整潔度、設施服務和住宿狀況
The view was sensational. Check in and out was easy and it was a easy walk into town. I would certainly stay again.
於 2023 年 10 月住了 2 晚
The Observatory 於 2023年10月25日的回應
Thankyou for taking the time to share your feedback. We hope to welcome you back to our hotel soon!

8/10 不錯

Virginia

讚好：整潔度和客房舒適度
於 2023 年 10 月住了 1 晚
The Observatory 於 2023年10月25日的回應
Thankyou for taking the time to share your feedback. We hope to welcome you back to our hotel soon!

10/10 優異

Glenn

讚好：整潔度和住宿狀況
All good, nice stay, 15 minute walk to some nice spots around Pt Macquarie
於 2023 年 10 月住了 2 晚
The Observatory 於 2023年10月25日的回應
Thankyou for taking the time to share your feedback. We hope to welcome you back to our hotel soon!

10/10 優異

katrina

於 2023 年 10 月住了 1 晚
The Observatory 於 2023年10月25日的回應
Thankyou for taking the time to share your feedback. We hope to welcome you back to our hotel soon!

10/10 優異

Nour

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Wanted a place to stop on our road trip and found a beautiful, peaceful and easy location to enjoy our stay in Port.
於 2023 年 9 月住了 1 晚
The Observatory 於 2023年10月25日的回應
Thankyou for taking the time to share your feedback. We hope to welcome you back to our hotel soon!

8/10 不錯

Richard

讚好：整潔度和客房舒適度
Mantra the Observatory great location
We had a back room overlooking town, with views of the ocean, very quite and comfortable Easy walks to most everything and restaurants close to the accommodation. Staff we very helpful and all were lovely
於 2023 年 9 月住了 2 晚
The Observatory 於 2023年10月25日的回應
Thankyou for taking the time to share your feedback. We hope to welcome you back to our hotel soon!

10/10 優異

Sheryl

讚好：整潔度和客房舒適度
Beautiful, comfortable apartment. Ocean views and very convenient location.
於 2023 年 9 月住了 5 晚
The Observatory 於 2023年10月25日的回應
Thankyou for taking the time to share your feedback. We hope to welcome you back to our hotel soon!

8/10 不錯

David (Carlingford)

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
A nice stop between Southport, Qld and Sydney that would be enhanced by better signage at the property and a capacity to accept digital credit cards or at least sort out the compatibility problems with Expedia.
於 2023 年 9 月住了 1 晚
The Observatory 於 2023年9月23日的回應
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

4/10 欠佳

Giuseppina

家人同遊
I didn’t like that I was greeted with ants in the sink. One of the rooms smelt of some animal like a cat or dog. The shower receptacle was not clean. This was in a two bedroom apartment.
於 2023 年 9 月住了 1 晚
The Observatory 於 2023年9月23日的回應
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 不錯

真實旅客

家人同遊
讚好：整潔度和客房舒適度
Good location
Roomy, clean and friendly staff. good location across from beach and park.
於 2023 年 9 月住了 5 晚
The Observatory 於 2023年9月19日的回應
Thank you for taking the time to share your feedback - we hope to welcome you back to our hotel in the not too distant future!

10/10 優異

Shane

讚好：整潔度、設施服務和住宿狀況
Close to the water and park areas to wander around in…. Also excellent bowling club a short walk away for great food…. Cheers all
於 2023 年 9 月住了 1 晚
The Observatory 於 2023年9月19日的回應
Thank you for taking the time to share your feedback - we hope to welcome you back to our hotel in the not too distant future!

10/10 優異

Helen

讚好：整潔度、設施服務和住宿狀況
Nice and clean Staff very friendly
於 2023 年 9 月住了 1 晚
The Observatory 於 2023年9月6日的回應
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

4/10 欠佳

Matthew

讚好：整潔度
Not worth the cost
Given the price , I had higher expectations. Place was clean but very tired room and the bed was lumpy. For the price, I wouldn’t stay again.
於 2023 年 8 月住了 1 晚
The Observatory 於 2023年9月6日的回應
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 優異

Alfredo

家人同遊
讚好：整潔度、設施服務和住宿狀況
It was clean, close to the beach. Friendly staff. Overall experience was amazing
於 2023 年 8 月住了 1 晚
The Observatory 於 2023年9月6日的回應
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 優異

Pamela

於 2023 年 7 月住了 1 晚
The Observatory 於 2023年9月6日的回應
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 不錯

Peter

讚好：整潔度和客房舒適度
Well located
於 2023 年 7 月住了 1 晚
The Observatory 於 2023年9月6日的回應
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 不錯

Denis

家人同遊
讚好：設施服務
Prima 2 slaapkamer appartement aan de achterzijde van het grote gebouw. Met tuin. Via tuin een doorgang naar het grote gebouw met zwembad en sauna. Geen lift in het achterste gebouw. Dus wel met zware koffers de trap op. Prima appartement alleen vloerbedekking vlekkerig en douche moet beter bijgehouden worden. Mocht je in deze omgeving verblijven zou ik het appartement gerust weer boeken.
於 2023 年 7 月住了 1 晚
The Observatory 於 2023年9月6日的回應
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 優異

Olivia

家人同遊
讚好：整潔度、設施服務和住宿狀況
Such a great location and the standard of the apartment was fantastic, we will be going back very soon!
於 2023 年 7 月住了 6 晚
The Observatory 於 2023年7月17日的回應
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!