We were booked in to arrive on a Sunday afternoon and I rang and spoke with the managing agent 4 days before our arrival. Arrived at agents office to collect keys from key box, 2 envelopes, neither in our name, opened both, one had address of our property. Went to property it was dirty, unmade beds, used towels in bathroom. Tried contacting "after hours" number without success, sent emails, numerous calls, no reply. Had to arrange alternate accommodation for the night. Spoke with agent next day who basic blamed everyone else accept herself. Accused us of breaking into the property. She said she would refund the nights accommodation that we paid for, but could stay there, this STILL hasn't happened almost 3 weeks later.
The property is great and perfect location, just needs a better managing agent.