佛罗伦萨省的家庭旅馆

“I just checked out of this apartment and feel compelled to leave an honest review to warn future guests. The hygiene and cleanliness of the place were completely unacceptable. It was obvious that the host had not taken cleaning seriously at all. I found strands of hair on the bed and pillows, which made me question whether the sheets had even been changed. In the bathroom, there was used shower gel left behind, which had not been thrown away – a very clear sign that the place wasn’t properly……

“O”

“It was very loud at night”

“Nicolette was lovely and helpful. Room was clean and cheerful. Nice touches in the lobby. We do prefer a firmer mattress but it wasn’t really an issue. We’d be happy to return and recommend to friends. Thank you.”

“There were 77 steps in this hotel, no elevator and carrying luggage up the steps was really annoying. The staff was not cooperative, not ready to store your luggage without a charge. The photos are completely deceptive and the hotel was unclean. Nobody comes for the maintenance of your room. And it is like a horror film once you enter. There were 5 doors to open and old fashioned keys to open each door. In my opinion it was like an escape room. This was a terrible stay. Some good things were the……

“Excellent location, terrace room was incredibly spacious. Very clean and great customer service.”

“Great location centre of the Florence ”

“離火車站遠，而且淋浴在房間內，搞得濕氣很重”

“Overall a nice hotel in Florence. Large room enough for a family of four. Bathroom was small but nice and had a window for ventilation. Property was in a convenient spot being only around 10mins from main areas. Staff were friendly and polite but only there on certain days. Building felt safe and had a lovely historic feel to it. Overall recommend.”

“日本の方(特に英語が話せない方)には絶対におすすめしません。 Expediaのチャット上でのホテル側(貸主側)への問い合わせは、オンラインチェックイン(税金を払うところ)までは繋がりましたが、それ以降はチャットでの返答はありませんでした。 そのため、Expedia上の地図と実際の場所が異なり、場所を見つけられなかったのですが、問い合わせても返事はなく、初めての街を彷徨い続けました。 ようやく写真に似た外観の建物を見つけましたが、入室に必要な番号キーも事前に教えてもらっておらず、建物の前で立ち尽くしてしまいました。 このまま野宿になると思い、Expediaのサポートセンターにダメ元で問い合わせたところ、番号キーを教えてもらい、入室できました。 ようやくのことで入室できましたが、冷蔵庫はペットボトルもギリギリしか入らない大きさでしたし、ゴミ箱もなく、タオルの交換もなく、設備も十分とは言えないものでした。 立地の割には価格が安かったので、選んでしまいましたが、海外でのホテル選びはもっと慎重にすべきだったと反省しております。”

“Very nice”