“The location is good and some staff were friendly, but I would like to say it’s an inn than a hotel, we were arranged at a weird room next to staff office and above breakfast kitchen, always noisy and one more point the room was only had a small skylight window and the cleaning status is pretty bad. Overall not recommended and definitely not worth a go.”
“Great location that you are literally next to the duomo and the market
very decent room
The staff have been warm and very helpful , when we checked-out and need to get luggage 2 times that remains helpful and we continue to get flavoured water ~
Very reasonable price too”
“The Diva Suite was well appointed and the AC was a welcome reprieve after walking all day in the heat! The hosts were both warm, lovely and so helpful and readily available to answer any and all queries. ”
“We had wonderful experiences at this hotel. The deep impression about their service and breakfast . All Staffs especially the receptionists very kind, patient , professional and helpful. The location is convenient for visiting everyplace in downtown. ”
“Excellent service and hospitality.
The Breakfast Buffet had a lot of variety and the staff is super friendly.
Reception and front desk staff are extremely helpful and could provide some excellent recommendation on where to spend your evening in Florence. Highly recommend!
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“Can't beat the location, steps from the train station and a reasonable walk to everything else. Great for day trips. Also, the property is an oasis in the middle of the city since it exists in a quiet inner garden courtyard.”
“I did not see anyone/ employees. I did not know how to get open front door. Another guest told me to use QR code. Luckily my phone works in Florence, the first time (to get second floor access). When I called the hotel again, to reach an employee, my call did not go through. I tried to call via the website and using country code, no luck. I wish I had known prior, about how to access entry into the hotel.”
"Night Manager Giovanni was warm, welcoming and informative.
The other staff were also friendly and helpful.
Location was perfect.
Room was very clean, good size.
If one must pick a bone, the toilet seat was not the most comfy but it works."