Punta Allen Punta Allen Park Hotels

"Right on the beach, stunning view from the balcony. The room was very clean and cleaned daily. The staff are very friendly and helpful. Breakfast at Casa Habanero was delicious and a perfect way to start the day. The property grounds were spectacular in every way. Jungle meets the beach. I would recommend this property and if I ever get the chance to go back to tulum I will be staying at Nueva Vida. "

"The hotel was beautiful and the staff was so kind and went above and beyond to make your stay special. The free breakfast was sooo good! The restaurant had amazing options for everything. Would visit again!"

"Terrible "

"Clean hotel with good service. Great area"

" To whom it may concern, I am writing to formally demand a full refund for the final four nights of my stay at Umi Tulum (February 21, 22, 23 and 24), following a severe security breach and management's failure to provide a habitable, secure environment. The Incident: On the night of Saturday, February 21, the lock on our primary entrance—a beachfront sliding glass door—failed completely. At 12:00 AM, hotel staff spent 90 minutes drilling the lock out of the door. From 1:30 AM on Saturday until our checkout on Tuesday, February 24, our room remained entirely unsecured. The door opened freely from the outside with no functioning locking mechanism. Failure to Remedy: Despite being told the lock would be repaired by Monday, no repairs were ever made. We remained in an unsecured room for three consecutive nights. Furthermore, this occurred during an active military operation and while the US Embassy had issued a "shelter-in-place" advisory for American citizens in the region. The hotel’s inability to provide a locking door during a period of heightened civil unrest is a gross violation of basic safety standards and the "Guest Promise" established by Expedia. Requested Resolution: Upon checkout, front desk staff refused to offer "

"Beautiful property that felt luxurious yet not pretentious. Food was excellent and loved the cappuccino smoothies! We stayed in a suite that had a private plunge pool and it was gorgeous! Staff went above and beyond with making sure we had everything that we needed and made our room spotless every day."

"Had a fantastic stay. Beach was great as was the food. Highly recommend."

"Ocean front room was perfection! Watching the sun rise over the ocean from bed, having breakfast served on the patio while watching the waves, listening to the sounds of the surf while drifting off to sleep all made the trip magical! All the staff were lovely, food and drinks were delicious and perfect location on the beach! Highly recommend for anyone looking to relax."

"Loved the experience"