The room when i entered was not clean. The AC iin my parents room was not working and they did not fix it until the night before they left. The facility was old. They would make you pay for good drinks.
Gentiana
於 2024 年 6 月住了 7 晚
10/10 優異
Isabel
2024年6月10日
讚好:整潔度、職員與服務和住宿狀況
Isabel
於 2024 年 5 月住了 3 晚
2/10 很差
Alexa
親子同遊
2024年6月9日
不滿:職員與服務
Unfortunately the staff was not very pleasant to people who didn’t speak Spanish. My nephew slipped on water and hit his head on the ground and all the staff could say was “he should’ve read the yellow caution sign” …my nephew doesn’t know how to read.
The people at the check in desk told my parents that the room was ready but when we came back to the desk to get the keys they said “just because check in is at 3 doesn’t mean the room would be ready”
10/10 do not recommend coming to this resort at all.
Alexa
2/10 很差
Rosa
親子同遊
2024年6月8日
不滿:住宿狀況
Not friendly roaches , lots of mosquitoes, dirty place I think they don’t spray for insects horrible horrible food not that great at all very disappointed.
Rosa
於 2024 年 6 月住了 4 晚
6/10 一般
steven rosa
親子同遊
2024年6月8日
讚好:職員與服務
Hay varios detalles que mejorar pero es un gran hotel y sus comidas son de un muy alto nivel. El mantenimiento de los alrededores es un punto muy importante para llevar a este hotel a ser uno de los mejores de Punta Cana.
Me gustaría volver y ver las mejoras!! El equipo de animación tiene oportunidad de mejora y las habitaciones más antiguas también. Pero en general corrigiendo algunos de estos puntos me fuí muy contento.
steven rosa
於 2024 年 6 月住了 4 晚
2/10 很差
Gabriella
家人同遊
2024年6月7日
不滿:整潔度、職員與服務、設施服務和住宿狀況
The staff all looked miserable.
The rooms smelled like pure mold. The amount of mosquitos are crazy. In addition, the drinks were pure sugar not real drinks. The staff members at the desk were unprofessional. I would not recommend this resort at all.
Gabriella
於 2024 年 6 月住了 4 晚
2/10 很差
Shazia
家人同遊, 親子同遊
2024年6月7日
不滿:整潔度、職員與服務、設施服務和住宿狀況
This was the worst hotel and vacation experience ever. This hotel is run down and disgusting. Make sure you book a renovated room or you will get an old outdated room. We booked a renovated room and the quality was still poor, we had three different rooms. First room was dirty and smelled like urine, second room the AC was not working, third room hotel decided to upgrade our room to a double bedroom. This room was better but the daily cleaning was horrible. Only our bed was bed every day, the floors weren’t mopped or trash thrown out. I want to note I have a baby and didn’t receive a crib until about the evening of the second night there. I had to call them various times and go to the lobby to complain. Most of our vacation was spent at the lobby trying to get the service we have paid for which we did not receive. The property is huge and divided into different hotels. You must use a trolley service to get from one end of the hotel to the other. The trolley is a good idea but becomes a mess when they are all full or drivers don’t want to take you or none come after a long time of waiting. You only get two a la carte dinners, which are ok but not impressive- staff throughout the hotel needs to be retrained on customer service. When you run out of a la carte dinners you’re only option is the buffet which smells bad, looks old, dingy run down and food quality is horrible. I’ve never wanted vacation to end so quickly.
Shazia
於 2024 年 5 月住了 5 晚
10/10 優異
Lizvette
2024年6月5日
讚好:整潔度、職員與服務和住宿狀況
Lizvette
於 2024 年 5 月住了 6 晚
10/10 優異
Bryan Dale
家人同遊
2024年6月5日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very clean and organized. Staff are friendly and accomodating.
Bryan Dale
於 2024 年 6 月住了 4 晚
6/10 一般
Patrick
伴侶同遊
2024年6月3日
讚好:整潔度和住宿狀況
不滿:職員與服務
The property was very nice. It was very difficult getting a train that ran from our room on the beach to the lobby. The lobby area is where all the entertainment, bars and buffet were. At night, trying to get from the lobby to our room at the hotel room is nearly impossible. Most of the staff did not smile and was not happy to see us. The staff gave me wrong directions or acted like they didn’t know what I was asking.