The room when i entered was not clean. The AC iin my parents room was not working and they did not fix it until the night before they left. The facility was old. They would make you pay for good drinks.
Gentiana
2024 年 6 月入住 7 晚
10/10 超赞
Isabel
2024年06月10日
满意:清洁度、员工和服务、住宿条件和设施
Isabel
2024 年 5 月入住 3 晚
2/10 糟糕
Alexa
与家人及幼儿出行
2024年06月9日
不满意:员工和服务
Unfortunately the staff was not very pleasant to people who didn’t speak Spanish. My nephew slipped on water and hit his head on the ground and all the staff could say was “he should’ve read the yellow caution sign” …my nephew doesn’t know how to read.
The people at the check in desk told my parents that the room was ready but when we came back to the desk to get the keys they said “just because check in is at 3 doesn’t mean the room would be ready”
10/10 do not recommend coming to this resort at all.
Alexa
2/10 糟糕
Rosa
与家人及幼儿出行
2024年06月8日
不满意:住宿条件和设施
Not friendly roaches , lots of mosquitoes, dirty place I think they don’t spray for insects horrible horrible food not that great at all very disappointed.
Rosa
2024 年 6 月入住 4 晚
6/10 一般
steven rosa
与家人及幼儿出行
2024年06月8日
满意:员工和服务
Hay varios detalles que mejorar pero es un gran hotel y sus comidas son de un muy alto nivel. El mantenimiento de los alrededores es un punto muy importante para llevar a este hotel a ser uno de los mejores de Punta Cana.
Me gustaría volver y ver las mejoras!! El equipo de animación tiene oportunidad de mejora y las habitaciones más antiguas también. Pero en general corrigiendo algunos de estos puntos me fuí muy contento.
steven rosa
2024 年 6 月入住 4 晚
2/10 糟糕
Gabriella
与家人出行
2024年06月7日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff all looked miserable.
The rooms smelled like pure mold. The amount of mosquitos are crazy. In addition, the drinks were pure sugar not real drinks. The staff members at the desk were unprofessional. I would not recommend this resort at all.
Gabriella
2024 年 6 月入住 4 晚
2/10 糟糕
Shazia
与家人及幼儿出行, 与家人出行
2024年06月7日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
This was the worst hotel and vacation experience ever. This hotel is run down and disgusting. Make sure you book a renovated room or you will get an old outdated room. We booked a renovated room and the quality was still poor, we had three different rooms. First room was dirty and smelled like urine, second room the AC was not working, third room hotel decided to upgrade our room to a double bedroom. This room was better but the daily cleaning was horrible. Only our bed was bed every day, the floors weren’t mopped or trash thrown out. I want to note I have a baby and didn’t receive a crib until about the evening of the second night there. I had to call them various times and go to the lobby to complain. Most of our vacation was spent at the lobby trying to get the service we have paid for which we did not receive. The property is huge and divided into different hotels. You must use a trolley service to get from one end of the hotel to the other. The trolley is a good idea but becomes a mess when they are all full or drivers don’t want to take you or none come after a long time of waiting. You only get two a la carte dinners, which are ok but not impressive- staff throughout the hotel needs to be retrained on customer service. When you run out of a la carte dinners you’re only option is the buffet which smells bad, looks old, dingy run down and food quality is horrible. I’ve never wanted vacation to end so quickly.
Shazia
2024 年 5 月入住 5 晚
10/10 超赞
Lizvette
2024年06月5日
满意:清洁度、员工和服务、住宿条件和设施
Lizvette
2024 年 5 月入住 6 晚
10/10 超赞
Bryan Dale
与家人出行
2024年06月5日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean and organized. Staff are friendly and accomodating.
Bryan Dale
2024 年 6 月入住 4 晚
6/10 一般
Patrick
与配偶出行
2024年06月3日
满意:住宿条件和设施,清洁度
不满意:员工和服务
The property was very nice. It was very difficult getting a train that ran from our room on the beach to the lobby. The lobby area is where all the entertainment, bars and buffet were. At night, trying to get from the lobby to our room at the hotel room is nearly impossible. Most of the staff did not smile and was not happy to see us. The staff gave me wrong directions or acted like they didn’t know what I was asking.