Québec City Samuel de Champlain Beach Hotels

"Hotel was conveniently located, with free parking. Room was clean and comfy. Saltwater pool was great.Complimentary breakfast was handy. Staff at the welcome desk and at the breakfast cafeteria were super nice. All in all, a great stay at an affordable price. "

"The amenities were good overall. The pool is small, but since we were traveling with young children, they really enjoyed it. The best part of the hotel is definitely its location. However, the cleanliness of the hotel was not satisfactory. When we arrived, there were not enough towels in our room. We called for more, and they were promptly delivered, which we appreciated. We stayed for three nights, and the hotel has a policy of “restocking” on the first night and “refreshing” on the second. Restocking is supposed to include emptying the trash, replenishing coffee, and replacing towels. Unfortunately, this did not happen for us, our trash was left overflowing, and the towels were not refreshed. On the second day, I heard a housekeeper in the hallway and had to ask for a garbage bag so we could manage the overflow ourselves. Our experience with the tour concierge was also disappointing. When we asked for restaurant recommendations, he only mentioned the hotel’s restaurant. When we returned to book a tour, he kept us waiting while finishing a personal conversation and then responded dismissively, saying we “hadn’t done our homework.” Overall, while the location and some amenities were positives, the lack of cleanliness and poor customer service negatively impacted our stay."

"Room is clean and large. I wished there were hotel slippers available, so I could go to the sauna and pool area "

"Nice hotel with good amenities, kids were happy with the pool. Location works great to walk to the old city."

"Front desk staff were very friendly and helpful Issue with cleaning staff not shutting our room door completely after cleaning the room. Additional toilet paper would have been beneficial given there were 4 people in the room."

"Tout a été parfait pendant le séjour."

"Bon emplacement Propre avec un bon lit ferme Le stationnement est parfait pour des petites autos et VUS Devrait charger 2$ de plus et fournir du vrai papier de toilette "

"I had an issue with one of the concierge staff who was really rude with me and my son. He had a mustache and his name was Jean something. His colleague asked for my room number and my name but no one ever called or apologized for his actions."

"Breakfast"